Ice Skating Jewellery
United Kingdom
Reviews (5)
The new upgrade is extremely frustrating. Why are you forcing customers to sign in just to get an answer? This is a huge turn-off and adds an unnecessary barrier to what should be a simple customer service interaction. There is also no back button, so once a customer has viewed one Instant Answer, they cannot return to the previous options without refreshing the entire website. Realistically, at that point many customers will simply leave the site. This is a significant step backwards in terms of usability.
Developer reply ·
Thank you, this is fair feedback on both points. On sign-in: a new setting now lets customers start a chat by sharing just their name and email instead of signing in, like the previous Inbox. It is rolling out to all stores now under Sales channels > Inbox > Chat settings > Collect customer details. Choose Require name and email there (the other options are Require customers to sign-in and Allow anonymous chats). One note: this applies to chats with your team. The AI agent still answers anonymous visitors instantly, by design, so customers get help in seconds even while you are offline. We default to sign-in because it confirms the customer owns the email they leave, so your replies reach a real person, but the choice is yours. On the missing back button after an Instant Answer, you are right and I have passed it to the team.
This is by far the BEST app I’ve used for my websites! There are so many brilliant sections to choose from, all incredibly useful and easy to personalise to suit your website’s style. What’s even better is that they don’t slow down your site, which is such an important feature these days. It’s a fantastic way to give your website a fresh update without needing to completely change your theme. The best part-once you’ve downloaded a section, it’s yours to keep—no hidden costs or ongoing fees. The support team is amazing—always friendly, super quick, and incredibly helpful. I’ve never had an issue that wasn’t sorted within 24 hours, and most are resolved on the same day. Highly recommended!
Thanks to Hana and Toby, for sorting out the issues I had with installation and the upgrade. Done very quickly and it is now working perfectly!
Great app! Having lots of images for each product was starting to look really messy and having the slider and all the different options, such as video, has really tidied the product pages up on the site. The slider also works really well on a mobile which was the priority. We had a few issues with image sizes for mobiles which were dealt with really quickly by the developer. He was very patient! Would definitely recommend this app.
We only needed this for notification of re-stocked products and for this, it is a great app. Support is fast and solved the issues we had very quickly. The interface is easy to understand which meant everything could be set up quickly.
