Candle Cocoon
United States
Reviews (4)
Not user friendly. Very strange to have some items pulled to be able to use. Mostly weird items that are not even actually for sale on my site. Then, when I do find a product that I want to put into a set I can't because my pictures are all too small. The way my template of my store works is that I use 212 x 250px. I would need to re-do all of my pictures to make it work. Plus, I tried to re-do one to see if I could get it to work and it doesn't.
Developer reply ·
Hi Candle Cocoon, We’re really sorry to hear about the difficulties you’ve encountered. With the recent app update, we’ve made improvements to better support your needs, and we’d love to help you get things set up correctly. Our team will reach out to assist with the product sync and image sizing issues. We appreciate your feedback and are committed to making this work for you.
I am in love with this app! We were losing tons of money because Shopify now doesn't give back merchant fees when you do a manual refund. So it is worth it to pay for this app so the customers can get all of their discounts in their original order. I do wish it were a tad less expensive for the app. Reem worked with me until all of my issues were ironed out. He even found a mistake that I made in my original discount code! Thanks so much!
Has everything other apps have and it's free! Plus, I couldn't believe the customer service. I uninstalled my other app that was costing me $15 a month and tried this one. Maridel (Sp) was very knowledgeable and helpful. My OOS button didn't show up, but within 3 minutes she had it fixed! The only thing that I wish that it has would be a list of products that are showing on the site as OOS. It would make my life so much easier as I forget to turn OOS products back on sometimes and it is by accident that I see them "Sold Out" on the website when I actually have them in stock. But to be fair, the other app didn't have this feature either. It is a wishlist thing.
Developer reply ·
Dear, Thank you so much for your review. Hope all things are well on your end. We are happy that the app helps. :) Thank you as well for your help. Please do not hesitate to contact us if there is anything we could help with. Have a nice day. Wish you a prosperous store Sealapps Team
It was simple to use. If this helps move me up the SEO ladder it will be incredible. I have worked at SEO for years and I barely break the top 50 for my industry. But we have incredible products. Hope this helps
