Emerson Fry
United States
Reviews (4)
Customer service is kind, responsive, and helpful. Great experience.
Loop is the default when it comes to RMA platforms to integrate with Shopify. The Loop support team is super responsive and equal parts "systems tutor" and "troubleshoot support". Always quick on the reply and takes constructive feedback very well. They are constantly implementing global solutions as these softwares continue to evolve rapidly.
This app has the best support team I have encountered. Accessible and valuable in that they go above and beyond to help quickly resolve issues.
Developer reply ·
Hi! Thank you so much for your words! Don't hesitate to let us know anytime you have a problem with your feeds, we will be happy to help! :) ~Ewa/ DataFeedWatch
None of our products have been approved. 250+ products have been in "pending" for months. We've submitted four tickets over the course of that time period and gotten no response. For the products that have not been approved, no reason is given by the app. I followed several Shopify tutorials, and I still cannot find the issue. One tutorial suggested that the app should tell me why certain products are not being approved, but that has not been our experience.
Developer reply ·
Hey there, Adil here from Shopify. Thank you for taking the time to provide feedback on your experience. We definitely want you to get the support you need in regards to the issue you are facing with your products on the Google Channel. I'll be sending an email out to you shortly to explain some details. I look forward to communicating with you there. Adil | Shopify
