Destination Pineapple
United States
Reviews (3)
I reached out to support for the app since I was having trouble setting it up. The customer support was wonderful. After researching the problem, Yavor found that there was some leftover code from another app I had uninstalled preventing this app to work properly. He removed the code and got it up and running very quickly. I am not a designer and he took care of everything. I think he went above and beyond to make sure the app was working how I expected it. Thank you Yavor!
Developer reply ·
Thank you for your review! I was happy to help with setting everything up and I look forward to working with you in the future.
App is ok. It is not integrated into Shopify in a nice way for buyer experience. The variants look horrible in the cart the way they are not integrated into the product. In addition, the app removed the free button for discount options in the cart so that you have to buy another app to add it back in. They apparently left that out of the documentation when you buy their app so that you are forced to buy another app.
Developer reply ·
Hi Anne, I am sorry you had issues with our app. I sent you an email to get the collaboration code to access your site and fix the issues. Please email me back with the code so we can fix this. Martin Relentless Apps.
I just opened a shop on Shopify and wanted to bring my reviews in from Etsy. This app is wonderful! I had a few questions since I am not the most tech savvy person. The online chat agent, Jennifer, was fabulous! She was able to pinpoint my problem and help me get my reviews and the photos up onto my site! I'm thrilled! Thank you Jennifer! I had some other questions/concerns and the tech support was there for me again! 10 star customer support!
Developer reply ·
Hi Anne, My name's Erica from Ali Reviews - Product Reviews Customer Support Team. We really appreciate your feedback and comment about your experience when using Ali Review. Also, I would be more than happy if you spend your precious time to visit our website at https://fireapps.io/blog where you will be kept updated for the latest news not only for general information but also updated functions, from that you can use our app effectively. If you need any further assistance, please let us know via our 24/7 live chat or email us at support@fireapps.io Regards, Erica Ali Reviews - Product Reviews Support Team