RETROVERSE
United States
Reviews (2)
I rarely leave reviews, but I want to warn other stores what they're getting into if they install Chargeflow. We were charged $39 per alert. Chargeflow's public pricing page has listed $29 since at least February. So for majority of the time we used the app, we were billed above their own advertised rate, and nobody at Chargeflow ever mentioned it. Their pricing page also says merchants doing over 50 alerts a month get a better price than $29. During a fraud spike in August we did 155 alerts in a single month. We were still paying $39. When I caught it and asked, they agreed to $29 and had me sign an order form. They said 7 to 10 business days. It never happened. They closed my ticket without fixing it. I reopened it and their own agent admitted in writing that they'd blown past their deadline and the pricing was still unchanged. They were billing me $39 weeks after that. Their front facing support is fine. They respond quickly and follow prompts. When it comes to actually resolving anything, there's no urgency at all. Check your invoices against their public pricing page. Don't assume the rate on your account matches what they advertise.
Developer reply ·
Hi RETROVERSE, thank you for the feedback. We take billing accuracy and clear communication seriously, and it sounds like our team didn't meet that bar for you. Billing for our services is governed by our Terms of Service and any signed order form on file, which outline how fees are calculated, when charges apply, and how account updates are processed. We're following up on this directly with you to make sure everything's accurate and resolved. If anyone else reading this has a billing question, please reach out to our support team so we can look into your account specifically. The Chargeflow Team
We had a complicated issue involving one of our post purchase offers, and AfterSell’s response genuinely impressed me. Brandon took the time to investigate the history, speak with the Product Team, explain exactly what happened, and find a very generous resolution for our business. He was transparent, responsive, and treated the situation like it actually mattered. There were no canned replies or attempts to brush us off. Even though the issue was not entirely AfterSell’s responsibility, their team still went far beyond what they were required to do to help us. The app has been valuable to our store, but the support behind it is what earned this 5 star review.
