byFormica Ant Products
United States
Reviews (4)
I cannot recommend this company. After experiencing carrier double-billing errors, I chose not to reach out to them for a resolution simply because their customer support had been so unhelpful in the past. Beyond the poor service, they charged unlawful interest on disputed invoices. When challenged, their 'COO' was highly unprofessional and argumentative in our email exchange, eventually escalating to threatening my business. An incredibly unethical operation.
Developer reply ·
EAS cannot fund your VATs. Two invoices, including VAT due to EU member states, remain unpaid. We were not notified that the carrier had wrongfully charged VAT. To be clear on what is at stake: IOSS is an official registration with EU tax authorities and is regulated. Non-payment of VAT due does not just affect our invoice. Non-payment it exposes you to penalties from EU member states, and bans you from IOSS. That said, the double VAT charge does not need to be paid twice, it can be reclaimed via IOSS, and we have an automation in place to handle exactly this. On late fees: these apply to any invoice paid late, and they are not unique to EAS. Every company applies them, including every tax administration. As we said, we are open to waiving them, but we would need an explanation for why that is warranted. Which we did not receive. On support: your recent enquiry on duty calculation received a reply with instructions within twenty minutes. For clarity, duty is separate from VAT and is not calculated or remitted via IOSS, it falls outside the scope of EAS work. Regardless we provided instructions. If a direct conversation would help move this forward, meeting slots are available on our website. Please confirm how you would like to proceed on the two open invoices.
Lots of potential, but the platform is riddled with theme compatibility issues and the support was among the worst I've encountered from a Shopify app developer. If you are starting with a new shop, you may find this app offers the customizability you want. But if you rely on an unsupported third-party app for certain functionality, PageFly may not help you get things working.
Developer reply ·
Firstly, I would like to take responsibility for the poor experience you had. I would like to apologize for the issues and the support service you encountered while using PageFly. I spent a lot of time reading your review. We set a high standard for ourselves, and we’re so sorry to hear this was not met your expectation. After this issue, I will enhance our support team by improving our training program to avoid the same issues in the future. We also try to check the integration as you mentioned in the live chat. Your business with PageFly is greatly appreciated. We are always there for you to assist you anytime you need us. Best regards, PageFly | Kate - Customer Success Manager
I've been pleased with my implementation of MRPEasy since 2021. The system stands out with its comprehensive approach to managing production demands and resources. I've been particularly impressed by the integration of the CRM module and how seamlessly customer orders are synchronized with Shopify. This feature is a game-changer; it allows us to either pick stock from existing lots or create new manufacturing orders for on-demand production with ease. The Shopify integration does a decent job of syncing orders, though it could use some tweaking, particularly with the auto-generated order notes feature which currently lacks customization options. There's a learning curve to navigate, but it's made easier thanks to MRPEasy's online resources and their responsive support team, who've been great with answering all my questions. Despite initial setup challenges, MRPEasy shows real promise for boosting operational efficiency once fully adapted to our specific needs, especially with the CRM integration and order handling.
Fast and phenomenal support. Easily answers questions and genuinely wants to find a solution for every problem.
Developer reply ·
Thank you so much for your kind words. We really appreciate you taking the time to share your experience with us. This is more fuel for us to keep moving forward. Please contact us at support@helixo.co or via our in-app chat for help. -Sarah, Customer Service Executive.
