TAKEASY
United States
Reviews (8)
We run a leather handbag store and use Joy for our loyalty program. The earning and redeeming rules are flexible enough to build a sensible ladder of rewards, and the Ways to redeem block on the cart page makes redeeming obvious to customers instead of hiding it away inside a widget. What earned the five stars is the support. Alyssa and Sonny replied within minutes, recorded short videos showing exactly what a customer sees at each step, went into our theme and added the cart block for us, and spotted that we had filled in the wrong field on one of our programs before it could do any harm. If you are weighing up loyalty apps, this is a team that will not leave you alone with the documentation.
Developer reply ·
Thank you so much for this detailed review! We're glad the earning and redeeming rules gave you the flexibility to build a reward ladder that actually makes sense for your customers, and that the Ways to Redeem block on the cart page is doing its job of making redemption obvious. We'll pass your kind words along to Alyssa and Sonny — catching that field error before it caused issues is exactly the kind of proactive support we aim for. Thanks for trusting Joy with your loyalty program, and welcome to the family!
The support team responds instantly — truly impressive. Every answer is clear, detailed, and actually helps solve the issue instead of generic replies. Great app and customer service!
Amazing support — super fast and helpful! The team helped me set up my first campaign and even assisted with customizing the colors to match my store. Highly recommend!
I had an amazing experience with Avery from the support team! He helped me instantly with the setup, answered all my questions, and solved everything quickly. It's such a pleasure when you install an app and can immediately get all the assistance you need without any hassle. Highly recommend!
