Burden Arb
United Kingdom
Reviews (6)
Great app and very helpful team. Wanted a change making regarding when the app shows on my website and they sorted it out really quickly for me. Also helped sort out the hour difference when we are in British summertime instead of GMT. Highly recommend this app.
Excellent app that does exactly what I needed for my website. I wanted a small change in the layout and the support I received was lightening fast - so much so I wondered at first if it was AI! It was a real person though and they were extremely helpful and got it all sorted straight away. I highly recommend this app.
Developer reply ·
Thank you for sharing your experience of the Phoneize button app. We're proud to help shop owners like you get more phone calls and WhatsApp messages - here's to your continuing success!
I had questions about the app and messaged them several times but got no reply at all. It's a real shame as the app looked great, I could just have done with some alteration to make it right for my site. No communication is just bad service.
Developer reply ·
Hi Karen, We sincerely apologize for missing your messages. We've recently discovered that some customer emails were being incorrectly filtered into our spam folder due to the high volume of spam automated messages we receive daily through Shopify's system. We take customer communication seriously and have since implemented additional measures to ensure this doesn't happen again. We've sent you a detailed email with a solution using one of our free companion apps that should address your specific needs. The setup takes just a few minutes and we're happy to provide step-by-step guidance. To all users: If you ever feel your message hasn't been received, please don't hesitate to reach out through multiple channels - we monitor all feedback closely and will always make things right. We truly value your feedback as it helps us improve both our apps and our customer service. Thank you for giving us the opportunity to resolve this.
Great app that has really helped me avoid over-selling products. I started off targeting the maximum order quantity rules to Collections as that was a quicker way for products to be selected, however the message then only appears once a customer gets to checkout. To get the message to appear on the product page and in the cart as well I changed the rules over to targeting Products instead which now works. You can select the products using a filter to bring up just certain Collections so that made it easier. This is a really good app and I highly recommend it.
Developer reply ·
Wow, thank you for the fantastic review! 🌟 We're thrilled to hear our app has helped you prevent over-selling and that you found the product targeting and collection filters useful for getting those messages to show up right on the product page and cart. Your feedback means a lot, and we’re so glad you’re loving the app! 😊 Keep us posted if you need any tips or support.
This is a great app with lots of customisation options so it matches my website brilliantly. Vik has also been extremely helpful with a small layout alteration too. I highly recommnd this app.
Great app with lots of options and it's great you can use several of them too. I had a couple of questions which they helped with immediately and were able to make some amendments too. Great app that I highly recommend.
