Olivia Furniture
United States
Reviews (5)
Refiner is an excellent app and has been very helpful for our Shopify store. It quickly identifies SEO, content, and performance issues that are easy to miss and provides clear, practical recommendations to fix them. The interface is simple, professional, and very easy to use. What I really like is that you can review the suggested changes before applying them, so you always stay in control of your store. It saves a lot of time and makes optimizing a Shopify website much easier, especially for business owners who don’t want to deal with complicated technical SEO. The team behind the app has also done a great job creating something useful, efficient, and straightforward. Highly recommended for any Shopify store owner who wants to improve SEO, website quality, and overall performance. Definitely a 5-star app!
Thank you for support, and great app. I recommend for everyone. Thank you for support, and great app. I recommend for everyone.
It could be more usable. I’m not satisfied for this app. I’m not satisfied. It could be more usable. I’m not satisfied for this app. I’m not satisfied.
Developer reply ·
Thank you for your time and consideration. Regarding your case, I am sorry for any inconvenience you are facing with the app and our support service. It's so sad to see your 1* review because for some reason you can not afford the price and want to use the app for free. However, as far as we can offer, our team only supports giving a specific period to experience the app. If you want to unlock other functions in the highest plan, you will have to pay for the app. We serve thousands of users and hope you can understand this issue please reply to our email if you are still interested in trying the app. Our team is willing to welcome you back and support your business to set up the app. Hope you can give us another opportunity to experience the app to the fullest. Wish you all the best and feel free to contact us anytime at contact@omegatheme.com.
Customer support very slow but they fix the issues thank you. It can be more faster filter and more easy to use
Developer reply ·
Hello, Thank you for your feedback. We are very sorry to see you had such an unpleasant experience with our app and our support team! After checking your recent conversation with our team, we can see that we addressed your points and asked for more details when we couldn't seem to reproduce the issue. Nevertheless, we totally get why you're frustrated with not getting a solution quicker. We are truly sorry for that! A few minites ago, we replied to your latest email. We will do our best to make sure that in the end of our conversation you get the needed solution. Best wishes, Searchanise team
Terrible customer service, it’s not good filter , I was paying $4 a month they’re saying now $29 a month, stay away I’m using almost 2 years this app , I’ll check on market more better performance for sure , also you messed up my website, your filter working also terrible why i got choose your filter because of $4 a month , so why you’re asking $29 for a month for this app , it’s not usable, HELLO EVERYONE! DON’T PAY MORE THAN $4 A MONTH ,
Developer reply ·
We have the recent chat log (July 5, 2022) that you said we were helpful and you had been using it for 2 years. During this period, per our Live chat & Helpdesk records, we have not received any issue from you whatsoever. How come we messed up your site? We also have the chat log 2 years ago (Nov 10, 2020) you actively asked that you wanted to pay $20 a YEAR. We serve thousands of stores, yet we are truly puzzled by your review. We have been helping you a lot since the beginning. We gave the $4/mon for up-to 2500 items plan (official price is $49.99) 2 years ago as we were new and wanted to keep a good relationship with you. You are now demanding $8/mon for up-to 5000 (official price is $69.99) that we could not accept as your price is not enough for our support and bare-metal infrastructure and we offered you another plan. After all our support and offers, we still got the 1* review anyway. It's just sad. Hope you see that our app really works and our effort helped you deep down in your heart. Have a good start! Still, if you need help, we are happy to help you at support@sobooster.com.
