Flexify: Facebook Product Feed
by Flexify AG · launched
View in Shopify App Store ↗Reviews (154)
The support team was very responsive, helpful, and efficient. They quickly understood the issue and helped get it resolved without unnecessary back and forth. Really appreciate the professional and effective support!
Flexify is more than a great app — it is backed by a team that genuinely listens to its users. They took the time to understand our needs, met with us directly, and turned our feedback into a new feature within just a few weeks. That level of responsiveness and commitment to continuous improvement is rare. Excellent product, outstanding support, and a team that truly builds alongside its customers.
Easy manual setup to create an independent catalog in Meta, the app works fine.
Flexify keeps pulling in the wrong featured image and there's no way to change it.
Developer reply ·
Hi! Thanks for your feedback. Flexify doesn’t randomly select featured images - they are determined by the product images and configuration in your Shopify store. If something looks incorrect, please reach out to our support team and we’ll be happy to help you check it.
Developer reply ·
This review was left without any written feedback, and we could not find any prior contact from this user. We are always happy to help and encourage anyone experiencing issues to contact our support team!
Pior app que ja vi, dificil, sem suporte, horrivel
Developer reply ·
Lamentamos saber disso. Nossa equipe entrou em contato várias vezes para ajudar, mas não recebemos nenhuma resposta. Ficamos à disposição assim que houver retorno. We’re sorry to hear that. Our team reached out multiple times to offer help, but we never received a response. We’re always happy to assist once we hear back.
Horrible customer service and support. I first had the app installed because I used Marpipe. I've run into multiple issues recently, which there support just don't understand. Tried to explain multiple times, but failed to accomodate a 5min video hook up so I could go over it in detail.
Developer reply ·
Hi there, We’re sorry you felt frustrated. Our team responded promptly, shared setup guidance, and asked several times for the details needed to identify the issue, which were never provided. As a small team, we handle support via email to keep communication clear and fair for both sides. We always aim to resolve issues constructively, but requests made under threat or pressure aren’t acceptable. We’re still happy to help if you’d like to continue cooperatively.
Great product feed to sync your Meta catalog. Support is top notch!
We installed Flexify across multiple stores. At first it felt overwhelming, but their support team literally walked us through every step. They made sure our setup matched our needs. Rare to find such helpful support these days. Really appreciate them!
Flexify is a feature-rich app that solved a major issue for us. Their support team went above and beyond, guiding us step by step until everything was set up exactly as we needed. Excellent app and even better support!
This product is great and makes very easy work of setting up Product Sets from Collections and managing a Facebook Product Feed.
The app works well. During our usage, we encountered some other issues, but the app's support team responded promptly and provided assistance multiple times to help us resolve them. The service quality is excellent. Special thanks to Aby for the outstanding support!
Quero cancelar o aplicativo mas não encontro onde cancelar
Developer reply ·
Olá! Ao desinstalar o aplicativo, todas as cobranças recorrentes são automaticamente interrompidas. Se precisar de ajuda ou tiver alguma dúvida, sinta-se à vontade para entrar em contato comigo diretamente pelo e-mail: daniel.heier@flexify.net
We started using Flexify because it allows us to use a different image (and aspect ratio) for our products than those used on Shopify. Now, we also use the market and language feeds. They integrate perfectly with our commerce manager and the ads we are running. Thanks to Aby for your great help and support along the way!
I have been using Flexify for more than a year now and I have to admit they have an immaculate support system. Whenever I was lost for direction or faced any issue they were quick to resolve it right away. I would highly recommend this app for people who want to sale their product catalogue from shopify on meta platform.
The app meets my needs, and the customer service is very patient and helped me resolve the issue.
the app works great. it's cheap and works exactly as described. Aby their customer support was really helpful with my questions
App works perfect and good customer support!
The app works fine for what it is intended for. Their team went above and beyond to help me arrive to a solution that their app was not meant / designed for. More than the app, grateful for their support and time!
Probably the best app for generating a Facebook catalogue feed. Easy to understand and it even has a quality check. Moreover, it's free!
The customer service of the agent named "Aby" was horrible. This guy didn't comprehend my inquiry but insisted that it was me who didn't understand it. Also, his attitude was very rude. He literally said, "We are unable to provide comprehensive education on our app's specifics." How dare he say he can't provide "education" to me? Definitely a low I.Q. individual.
Developer reply ·
Dominik here, Founder and CEO. This is an interesting case for me. I reviewed every one of the many emails that were sent. My response to you: I'm absolutely shocked and appalled by the content of your messages that I read in our helpdesk. I'm exceptionally proud of how Aby handled this situation, especially in the face of all the abusive and explicit language that you directed at her. To be honest, when I look at the incoherent stream of slurs you've written there, I'm genuinely surprised that you managed to construct complete sentences for the sake of this review. You used only minor personal insults and refrained from resorting to profanity. So, kudos, I guess. For other readers: I see how, without context, the sentence "we are unable to provide comprehensive education on our app's specifics" can appear poorly worded. However, within the context of those messages, this sentence is a remarkable testament to Aby's self-control and her commitment to nonviolent communication. We always provide assistance. Even in cases where it's only loosely connected to our service, we go out of our way to help. Our mission is to provide you with tools that have the same power as super-expensive professional agency tools, but without the fluff and at a fraction of the cost. But this means things can get complicated and frustrating at times – there might be new concepts to learn and processes to apply. It's a natural part of stepping up the game. Fear not, we are here to help – you just have to let us ;-)
Paid for the syncing to FB service for years from these guys. Shopify made it a free option. Flexify stopped syncing. They didnt notify me as per my settings. They wouldnt answer support emails. Poor actions
Developer reply ·
Hey, Dominik here, Founder and CEO of Flexify. We believe that your problem is caused by a misconfiguration that happened when your meta product catalog was first set up – which was not done via Flexify. Why the issue popped up now, years later: Meta suddenly started enforcing correct username/password settings on data sources. They now reject feeds with inapplicable username/password settings. You should have gotten an email from Meta/Facebook notifying you about the issue. Unfortunately, there is nothing we can do on our end. We can neither prevent, detect, nor fix the issue for you. But we have tried to reach you several times with instructions on how to resolve the situation. All feeds have been and are being generated without disruption. Know that we want to assist you in any way we can. Just reply to any of the messages we sent you and we will jump right on it.
Poor information on integrating with FB Shops - leading to massive issues with the Shops platform. Need more information on setting up stores with variants and the communication between Shopify / FB / Google feeds. However, once up and running this app has a ton of useful functionality
Developer reply ·
Hi Sunday Swagger, We are glad you successfully navigated through the process of building a high-performance ad setup. We are also pleased to know that you can now benefit from the actual features that will make your setup more effective. We understand that assembling all the pieces during the initial setup can be a very frustrating experience, and we have heard your request for additional guidance loud and clear. Please be assured that we provide personalized email support in any case.
I've been very happy with Flexify, it is very intuitive and user-friendly. Great way to create a supplemental feed for our Facebook store, adding additional content that isn't provided by default through the Shopify/Facebook connection. Also, their customer support is TOP NOTCH - they helped me troubleshoot an issue with our Facebook product listings, and it turned out the problem wasn't even related to their app OR Shopify, it was caused by our Google Merchant Center app! But the Flexify rep identified the issue and provided me with a solution rather than simply referring me to Google. They deserve SIX stars just for that ;)
I'm so positively surprised about how well this app works. We are using it to sync all our products from Shopify to our Pinterest profile which is now showing as a brand store. It works SO well and it even syncs our ratings and reviews to Pinterest. I love that this app is free for up until 1000 products which is an added bonus. Also the customer support was incredible. I had emailed them about how I can sync to Pinterest and Aby replied so quickly and made it so easy for me. Thank you so much!
This app works great and does exactly what it needs to do. Plus, their support team is amazing, very fast and super-helpful!
support was super helpful. responded quickly, followed up promptly after things were brought to email.
Extremely friendly and helpful customer service - answered my questions directly and clearly and got my feed issues resolved within a day!
I've been using this app for about 6 weeks. Aby with customer support is terrific. They have assisted me in every way. I can't tell yet how it has impacted my store's traffic and will update my review with more information when available.
App works as expected, when I had any issues or questions their support team was quick to respond, friendly and helpful.
The app is easy to handle and the support team is easy to reach. Flexify's quick support helped us to fix the minor issue within a day!
Thank you for support, and great app. I recommend for everyone. Thank you for support, and great app. I recommend for everyone.
High quality support. They want to help when u need support. Flexify is my fav app in shopify. A++++++
We use Flexify to map Google product categories to Facebook in a supplemental feed, and it has worked perfectly in that regard. Flexify also provided quick and helpful customer service when we needed to troubleshoot an issue.
I am a business owner runnign ads on facebook. IF there is an issue with yoru commerce and catalog and you need help, flexify - only does email support and its one liner responses wasted days and still not resolved issue. NO ONE HAS TIME FOR THIS TYPE OF SUPPORT!!! Fix your support system - If you are runnign ads you will have issue with differnt catalog one shopify creates and this catalog flexify creates multiple errors and then then flexify will either drop a bomb on allthese things you need to do which you have noooo clue bc again im a business owner who has time to figure this #### out!!! get it together! They wont call you, wont do screen share with you, wont get on chat with you, theres no way you guys can communicate because they are not in teh same time zone as me (USA) and they i dont know. imagine that! i will change review rating when i get this fixed!!!
Developer reply ·
Hi Vege Label, This is Daniel from Flexify. Sorry to hear you are having trouble. I hope we were able to help you in the meantime. Please do not hesitate to reach out if you have any further questions! daniel.heier@flexify.net
Best feed app for Shopify ! I've try them all so don't waste your time. Moreover, the support team is nice and effective.
Life safer. I work with a number of clients and have this app installed on all their Shopify websites. Easy to install, INCREDIBLE customer service and hands down the best app for FB product catalog integration. Facebook's always giving me issues on their platform and without this app it would take me months to get support from FB to fix it. Thank you so much for everything! If you want to tag products on IG or FB or run ads on Meta....you need this app.
easy to install, easy to use, and most important is the customer service is great ! Customer service team reply my email in 24hrs, which is very helpful !
Flexify has been a seamless and affordable way to integrate our catalogue to Facebook and has saved us quite a headache. I love that there is a free plan with no obligation to sign up for a plan.
Awesome app with great customer service! No need to use any other apps for Facebook or Google feeds, this one does it all.
I'm very upset with the customer support. With more complicated Shopify stores they cannot help very much as they continue to give generic advise that does not even apply to our catalog.
Developer reply ·
Hi 2020AVE, This is Daniel from Flexify. Sorry to hear you are having trouble. I hope we were able to help you in the meantime. Please do not hesitate to reach out if you have any further questions! daniel.heier@flexify.net
This app is working very well! the support team is so helpful and reacting fast! I really enjoy working with them! Thank you very much!
If you need a fast and easy way to setup your FB product feed, this is it. Zero issues. Support was super helpful when I had a few questions unique to my setup.
A great app which solved our problem as the default facebook feed from Shopify didn't meet our needs in terms of multi-currency and other customisations. Support is also friendly and fast!
Great app that does what it advertises. Customizable to most needs on the free plan, and great customer support.
One of the greatest support experience I ever had while working with Shopify apps. Very fast and helpful answers, with the best and very detailed documentation. Very recommended.
Great functionality, easy to use and great support. Makes a hard job a lot easier and streamlined. Highly recommend
This app provides a service that I cannot find elsewhere. It WORKS! Finding it has saved me quite a bit of frustration around trying to optimize my data feeds. Do recommend.
This is a fantastic tool to integrate and manage your Facebook feed. The support is exceptional - they answer questions in a friendly, straightforward and efficient manner. I highly recommend this app.
Absolutely an amazing tool if you are looking to mange your own product feeds rather than the official integrations. Outstanding and speedy support, super friendly and helpful! Thank you guys!
I was using the paid version of the app for a while and it was ok then all of a sudden it stopped working. Lost everything, support has been really poor since
i used this app to help set up my catalog on facebook. the support for this app is top notch and love how much they are willing to help with what they can.
Flexify is a super easy-to-use app that builds our Facebook Product Feed. It comes with everything you need to get your products live on Facebook Ads. Support is also extremely helpful & responsive, Aby solved our problem within minutes of me reaching out and even followed up the next week to check in on how we were doing! Really cost effective with sensible pricing options too!
We use Flexify to help organise our Facebook shop. It's very easy to use and the support is quick and friendly. Highly recommend.
A very effective and easy to use app. It's made a real difference in our Facebook feed- And VERY importantly, Flexify support is outstanding! They go out of their way to answer and explain everything. Thank you.
A fantastic tool with even better support. Special shoutout to Aby from the support team for the help.
Flexify has enabled me to link shopify to Facebook without the price variants causing an issue. I went round in circles for 3 weeks with no success but Flexify has an option to bring the lowest priced variant into Facebook shops. This is exactly what I was trying to do. The only solution for this issue on the market to my knowledge...
I think the Flexify app is pretty easy to use. Whenever I had a question, the Flexify team was patient and prompt in answering my questions. Flexify serves as the backbone to promoting my shop on Facebook & Instagram.
Easy to use product feed and it does what we need it to do. Support is fast and helpful! I would recommend this app.
Great app, speacially for us, we carry several brands and 100´s of products, dozens of categories, this app help us to create upsells, cart recovery and many more due to the flexibiliity of how you can create ad sets with flexify.
They helped categorise my products to get the best out of them and update my product feeds. Good customer support too
The product works well and does what it says it will do. The issue to be careful of is not so much the product, however that going into using this, you still need to understand what it can and can't address. Remarketing and the broken standards between Facebook and Shopify and Google aren't magically solved by using different feed apps. They can help tremendously - though you will still need a broad understanding of what is needed and what the various limitations are to ensure success. Highly suggest also looking into support from digital marketing experts as well to fully scope out the challenges ahead and what can and can't be done to integrate the many systems and platforms out there.
Developer reply ·
Hi Number 9 Fashion, This is Daniel from Flexify. Thanks for your valuable feedback, and we 100% agree - it is tough navigating the different platforms and a digital expert is always helpful to really get the most out of an ad campaign.
Easy to use, and accomplished what I needed with minimal effort. Great to not have to manually keep our feed updated.
Customer service is amazing! Daniel helped me understand and solve a problem I've been struggling with for quite a while. It never took him more than a few hours to respond - absolutely brilliant
Fantastic app with a easy way to do re-targeting and great support from Daniel! Many thanks for all your time.
Very easy to use. Support is fast response and very helpful. I will definitely recommend this app. :)
I had been paying for this app for over a year and it was not been working properly because I hadn't set it up properly. The instructions weren't clear and as a result, I missed steps. I have heard from others who use this app that it works well, but make sure you are setting it up correctly and follow all of the instructions. And double-check it is installed correctly! Just because you "enable" something, does not mean it doesn't require further steps.
Developer reply ·
Hi The Sleep Shirt, Sorry to hear you are having trouble. I hope I was able to help you in the meantime. Please do not hesitate to reach out if you have any further questions: daniel.heier@flexify.net
Been using Flexify for a few years to sync products to FB. Works good. Scheduled syncs are convenient. Good customer service.
Great customer support. The new superfeed works much better than the old one. Highly recommend switching so that you have more accurate data.
Diese App ist großartig! Works for Pinterest too! Instead of pinning one product at a time from our website (very time consuming!), we used the Flexify .xml feed as the data source that syncs/uploads our products to Pinterest. From there we created product groups and set up our ads, boards, and Pinterest shop. This app saved us a ton of time especially since the Pinterest sales channel is no longer available. Customer service was responsive, friendly, and helpful!
