Bowling World
United States
Reviews (7)
First impression - simple so far and helpful chat support
Easy working with customer support. I had an issue, gave them collab access and they worked it out immediately.
Developer reply ·
Dear Bowling World, Thank you for your kind words! 😊 We're glad to hear that our customer support team was able to assist you promptly after you provided collaboration access. Your satisfaction is our top priority! If you need any further assistance or have any questions, please don't hesitate to reach out via live chat or at support-sbc-ta@bsscommerce.com. Wishing you a wonderful day!
I just needed an app that would allow us to provide a list of our stores as an option for in-store pickup. We aren't using Shopify POS and we aren't tracking inventory at our physical locations. If we sell something online that we don't have in our stores, we dropship from our distributor. We offer free in-store pickup to get the customers in to our store for upsell opportunities. This app doesn't have a limit on # of locations (we're currently at 68) and handles the in-store pickup feature exactly how we want to use it. I had one question during setup that I couldn't figure out myself, and got an email response within 24 hours with step by step instructions + screenshots.
Developer reply ·
Thank you for your detailed review! We're glad our app meets your needs for in-store pickup and supports your extensive number of locations. It’s great to hear that the setup support was helpful with clear instructions and screenshots. If you have any more questions or need further assistance, don’t hesitate to reach out!
5 stars for customer service. I haven't had a chance to experience the app in a live store yet but had a billing issue that was resolved quickly and easily after reaching out to customer support. Can't speak to how the app functions quite yet, although installation and customization has been easy so far.
Developer reply ·
Thanks for taking the time to leave us a review! 💛
Good, simple app. Easy to set up and manage. I had a question about getting notifications anytime a form is submitted so I reached out to support through the live chat and got a clear answer with screenshotted instructions in less than 3 minutes.
Only just installed, but it was very simple. I had one thing I wanted to change regarding notify-me alerts for specific products and I used the chat feature to get some help. They provided me clear instructions immediately and I got it set up how I wanted within 5 minutes.
Developer reply ·
Thank you so much for your review! I'm glad we could help setup the Notify me button on specific product page. Feel free to let us know if you need any other, we're here to help anytime! :) - Prarthana/ Senior Technical support specialist
