Penny and Co Collections

easy to use and quick customer support on how to do things

This app constantly doesn’t work for our customers. For a website like mine that relies on things like this to personalise I’m having messages from customers every single day saying there’s no where to leave a name or pick from the colours etc because the app doesn’t load/ work. Being told by support it’s too many browsers open or to keep refreshing the page etc that’s not the issue, and its highly unprofessional when i have to tell customers to keep refreshing. I try on my end and the same thing happens. Im losing customers and sales because of them not understanding how to leave names.

Didn’t know how to get it to work the way I wanted it and Shahar jumped on the chat and got into my shopify to fix the issue straight away! Super happy and it does exactly what I want it to now! Thank you :)