ET's WORLD NOW

I have had a problem with out of stocks on an ongoing basis, most of the agents are always pointing fingers as you did this or that. I am a sole proprietor and I know I did it, it was not beneficial to get me riled up by always accusing me. Today was different, I had an order not sync and went to the chat to see what had happend. Sahil Pandey was my agent today, no finger pointing, just this is why, and then options to fix it without me having to jump through hoops. I really appreciated Sahil's style if you want to call it something, of dealing with me. Sahil even created the order for me. No one, no one has ever offered that before. This was the best experience that I have had with any of the agents thus far, so, so appreciated. thanks again Sahil...... many thanks...ET

Let me start by saying I am not a techie. I know enough to get myself into trouble, but not enough to get out of it...LOL. I am starting to get the hang of the sequence that things have to be done. But above all, customer service is top notch. They are always there to bail me out of whatever it is I have done or not done. There is a time delay because of them being across the pond, but a message is always there same day or next day. Always ready to help and not putting the blame anywhere...I really appreciate that.