Zandysjewelrysupply
United States
Reviews (2)
UPDATE: 2 days ago I performed their recommended upgrade tasks, and now not only is their app no longer working, but it has broken features on my checkout and order receipts. I've reached out multiple times now, but they are responsive and have blamed me multiple times for the issues, offered no solutions, and have now gone silent for 21 hours. This app used to be great, but please avoid it at all costs. I am now scrambling to migrate over 1000 tiers to a new app while out of town working. This app and the developers have been a lifesaver. Every time I've messaged with a request or issue it's been handled immediately and very professionally. The app looks great and performs much better and faster than my previous discount app. Thanks for creating such a great app and giving such amazing customer service!
Update: Spurit used to own this app and they were great, but the new company that owns the app now, Amai, is terrible! I've been going back and forth with them for 24 hours and cannot get a straight answer or a fix to my problems. The app is no longer working and they take 4-6 hours to respond to emails, and then they don't answer all questions, but they give a generic response with no time frame as to when the app will be working again. This is the most important app on my store, so my sales have come to a complete stop for 24 hours thanks to their incompetence. I absolutely love this app and the developers! If I could give 10 stars I would! This app adds a very professional looking bulk discount widget to the product page, functions extremely well, is extremely customizable, is lightnight fast and easy to set up, and how well it works on desktop and mobile. What more could you ask for?! Well, as good as all those things are, the best part of the app for me has to be the customer service. I am a complete novice when it comes to building a website and I have made my fair share of mistakes, but they have not only helped me right away every time, but also fixed things that had nothing to do with their app! And every single person on their team I have spoken with has been so kind! I am going to look into all of their other apps because they are such a pleasure to work with!
Developer reply ·
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