T&T Liberty Safes
United States
Reviews (7)
Very happy with the results so far. It does everything I need it to and it doesn't cost much. It's a nice, clean form to embed on your webpage. Well worth the price. Thank you for your kind words! We're delighted to hear that our app meets your needs and provides excellent value. Feel free to reach us for any further assistance.
Great app. Easy to use and maintain. Customer support has always been quick and spot on with helping the few questions I had.
I've had the app for over a week, and so far it's been great! Easy to use and the customer support has already been quick and helpful. Great app!
Developer reply ·
Thank you so much for leaving the review.😀
Customer service is not helpful. We have 3 forms on our website we rely on, but this app has been working incorrectly for at least 3 weeks. I've asked several (4 times) times for help, I've sent and resent concise information, but in the end no help received. The last response I got (6 days ago) was "I'll forward this to the developers and they'll get back to you once its done". Still no response. The app is useless if we can't get it to work.
Developer reply ·
I’m so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. Your review is very concerning to us. We asked our manager to contact you in hopes of amending the issue you were having. Thank you for letting us know about this. Your feedback helps us get better.
UPDATE: The Tidio team was able to reach out to me after this review. There was a misstep in the communications. However, Oscar was made aware of the situation and responded with a top notch, professional solution. I'm leaving the first draft of this review (originally a 2 star) to let people know that Tidio will go out of their way to make things right for the customer. Thanks again, Oscar! First draft: We have had Tidio for close to two years, and it's done what it's supposed to do with no issues. However, now that there is an issue I reached out and they responded with a generic answer. I replied back (twice) with a more detailed response for the specific issue and after 7 days I still haven't heard back. The app did okay while it was functional and I didn't need any assistance. :\
Developer reply ·
I'm really sorry to see your review. I'm responsible for support in our team and I'll review what happened. We strive to offer exceptional support to everyone and I'll make sure you get it too! Olek
Great app. Very flexible. The only issue I really had was, I needed the option to post a message without a price variable attached. That's an very uncommon need, and I ended up finding a work around for it within both the app and shopify's structure. All in all, very well worth the price.
Developer reply ·
Appreciate the honest feedback—it’s great to hear you found the app flexible and valuable overall. Totally understand your unique use case, and we’re glad you found a solid workaround that fits your setup. If anything changes on our end that could support that need directly, we’ll be sure to keep it in mind! – Thanks, Sam
Easy to learn and easy to use. This is a great app for going that extra step in designing your web pages the way you want them.
