VintageFolk

Charged for 8 months on the wrong plan — and refused a refund After my trial ended, Easyship placed me on a Premier subscription at £82.80/month without my knowledge. Their own email to me at the time stated my plan was Plus — not Premier. When I queried the charges, they acknowledged the email was an error on their part, but still refused to issue a refund, citing their T&Cs. We send around 20 parcels a month. There is no world in which we would have knowingly signed up to Premier. The miscommunication from their own team is the reason I didn't question the charges sooner, and they've admitted as much — yet won't take responsibility for it. I'm now pursuing a chargeback through my bank. I'd strongly advise anyone signing up to Easyship to check their billing carefully, as it appears plan upgrades can happen without clear consent.

Love this app super helpful so many applications.

Excellent customer support. Thank you Rona! Hello There, Thank you for your fantastic feedback! We're thrilled to hear that you received excellent customer support. We're especially delighted to hear that Rona provided you with such a positive experience. We'll be sure to pass along your appreciation to her. Recognizing our team members for their exceptional service is something we deeply value. Knowing that Rona's assistance was helpful and effective is truly rewarding. We strive to provide all our customers with top-notch support, and your feedback confirms we're on the right track. If you have any further questions or require any assistance, please don't hesitate to contact us. Thank you again for your kind words and for being a valued customer. All the Best, SEOAnt Support Team of Channelwill