Custype
Hong Kong SAR
Reviews (7)
Highly recommended! The customer service will promptly respond to all my inquiries, very good customer service. Orders with lost products can also be processed for us in a timely manner.
The connection pixels are unstable, and I don't know when it was given a positive review.
Developer reply ·
Hi there! Thank you for taking the time to update the review, We appreciate your feedback, and I'm sorry to hear you had a bad experience using our app. But we take this review update seriously since this is your experience with the app at the moment. We have had an agent check your pixel on your store right after receiving your review update and still see the pixel is still working well on your store with the help of our app and no issue followed. We also contacted you via email to follow up on the case in further, could you please check your email and share with us the concern you are having with the pixel unstable connection? We appreciate any chance that we can have to support our customers. Should you have any additional feedback, please share it with us via contact@omegatheme.com. Your sharing will always be treasured at Omega! Sincerely, Kaylee, Leader of Customer Support
I have installed this application on the websites I have administered so far. I had a hard time installing and selecting Labels and badges, so I contacted the support team, and Jennie was a supporter who helped me. It was amazing, she guided me through every little detail, from how to upload the label, how to edit the size of the label, the position of the label and so much more. She was always available and answered all of my questions whenever I needed them. After choosing the label, there was a little problem with my label and Jennie quickly fixed it. She is one of the very dedicated, friendly, and knowledgeable facilitators I have worked with. I also want to thank the dev Nguyen Kim Tung for solving my problem quickly. I thought it would be done in a couple of hours but he fixed them in just an hour. Now that the label is showing up well on my store, hopefully, it will let my customers know about the Bye 2 Get 1 Free program so we can increase sales. Once again, many thanks to Jennie and the support team! Great app!
Developer reply ·
Thank you so much for such a valuable review. It has been our pleasure to help you out so far. If you might need any further support, don't hesitate to contact us again at sales@bsscommerce.com and our agents will be right there. Wish your business all good!
Super recommended, the application is very easy to use, the after-sales service staff helped to modify some details, super nice!!!
Developer reply ·
It's our pleasure to help with any questions and requests!! 🤗🤗 Thank you so much for sharing this great review for the app! Highly appreciated! 💐💐🙏
They did great job for me and very patience to solve some questions about the website, the application is very good, Super recommended！
Developer reply ·
Thanks a ton for your kind words. We are always here to help 🌝
i used this app to help to the instafeed. I really greatful what they did . Highly Recommene. They are customer service is awesome
Developer reply ·
Hi Custype, thank you very much for your review and support! We are so glad to hear that you are happy with the Instafeed app and our Support Team 👍
Great app with very helpful customer service, they help with the adjust the collection color swathces, highly recommended
