Saunass
United States
Reviews (2)
Worst support ever, Isabelle is the worst support. I was trying to configure the DNS, and i she is replying after 30 minutes, can't offer proper support to their clients. It's sad.
Developer reply ·
Thank you for sharing your experience. We're sorry the response times during this interaction didn't meet your expectations - we completely understand how frustrating that can be when you're in the middle of a technical issue. On the day you reached out, our team was handling an unusually high volume of conversations, which caused delays beyond our typical response time. DNS configuration reviews can also take a bit more time than usual, as our team needs to carefully assess the full setup before suggesting any changes - getting it wrong can cause bigger issues down the line. We realize that context doesn't make the wait feel any shorter, and we're sorry it left you feeling unsupported. We're glad you managed to get things sorted, and our team also followed up directly to make sure nothing was left unresolved. This interaction has been noted internally, and we're always working to improve how we handle peak periods so delays like this are minimized. Whenever you need us, we're just a message away - and we're committed to earning your trust back through every interaction, because your success truly matters to us.
Not the best app for quizzes. It's very complicated to make or import a quiz. Thanks for sharing your feedback. We’re sorry to hear that setting up the quiz felt complicated—that’s definitely not the experience we want merchants to have. Our team actually tried reaching out while you were building your quiz and even shared a Loom video to help guide you through the setup. We’d still be very happy to assist if you’re open to it. Sometimes a quick walkthrough makes things much easier. If you'd like, we’d be happy to jump on a quick call and help you finish setting up your quiz or answer any questions. Just reach out to our support and we’ll arrange a time that works for you.
