Jack And Jill Boutique
United States
Reviews (3)
Update 2: I am lowering to 1 star after sale experience Update 1: I am updating my review lower for these reasons A sale of a product that was listed as shipping from Canada was actually shipped from China and never reached the customer. The first issue is that if the source was correctly specified, we could have kept the customer informed of the timelines. Second issue is that there was a chargeback because the customer did not receive the product, which happens once in a while for China shipments. Spocket team was not able to do anything or refund the product cost. So we lost both ways, one to the customer for non receipt chargeback, and also the payment to Spocket. Since they have no ownership, and we cant talk to the product seller directly to resolve issues, it takes forever and this app is a waste of time and money. Just use Oberlo or other China product interfaces. 1. Depth of product offerings are low for my industry. However it may be good for other shops so no harm in trying out 2. The margins appear good, but if you do a deep search you will find that many products are available at lower retail than suggested. It may be good to start with, but eventually you will be tempted to move out of the app and build your own relationships with wholesale companies just to be competitive in the market, let alone save the monthly cost - always look at annual outflow of an app cost even if it looks fine on monthly basis. 3. Proves review counts and ratings do not paint the true picture. In this case you get a free month if you give a 5 star rating, so most people who install will give a 5 star rating in the first few days itself to get the free month, which leads to a ton of reviews done by people who have not experimented with the app, products and prices. 4. Having said that the app itself works fine, if they can sign up more wholesalers, avoid double dipping and reduce their margin on the products and rely on the monthly fee they may become competitive I will be removing this app. --- Just installed. First look seems fine. Tried importing 1 product and it went though easily. Let me test how it works and depth of product offerings before leaving a better review.
Developer reply ·
I’m truly sorry to hear about the difficulties you’ve faced with our app and the lack of communication regarding your order. We understand how critical it is for new online shops to have reliable service and timely updates, and I apologize for the frustration this has caused. Here’s how we’re addressing these issues: Communication and Response Times: We are currently reviewing our support processes to ensure that responses are more timely and effective. It’s clear that we have fallen short in this area, and we’re committed to improving our communication. Order Fulfillment: We are investigating the delays in order fulfillment and tracking updates. Your experience indicates a need for us to better manage and prioritize orders to avoid similar issues in the future. Customer Priority: We want every customer to feel valued and supported. Your feedback highlights a significant concern, and we are taking steps to ensure that all customers receive the attention and service they deserve. Thank you for bringing these problems to our attention. Your feedback is invaluable in helping us improve. - Eleanor
I used to have bacon mega menu - god it was complicated to setup and maintain. Then I move to buddha mega menu which was good, but I wanted more features and better UI. Globo mega menu gives it all, reasonably easy menu setup where I dont have to tweak with the menu names and codes like the bacon mega menu but intuitive editing. Support is great on their chat window within the app, usually immediate response during their working hours. My only gripe is that setting up the spacing and images under a main menu item etc has a learning curve, and screwing up sizes means deleting the sub menu (or top level menu item) and creating again. No way to go and adjust a little and see the effect. But that is ok for something you dont edit frequently.
Very nice and extremely quick setup. I would have liked more if it also gave option to collect FB likes for coupons.