Smart D'sign Embroidery

I am using the app now for a few months, and while I had a rocky start with it, the customer service team was always helpful and great in assisting, explaining how to solve issues and answering questions. The app works amazing. If you sell digital files in your shop, this app is your choice! It even put watermarks onto PDF files automatically, and you can customise the.

I used the app with the (now) legacy customer accounts in combination with Shopify's dawn theme. Everything worked as expected and looked nice, until I decided recently to switch to the (new) customer accounts within Shopify, to avoid trouble if Shopify should retire the old accounts. The app stopped working, and I could not reverse the settings at all. I contacted the support using their chat boot but was only able to talk to AI. I sent two emails with help requests through the app, without getting a feedback for a week, although a collaboration request was sent (which I granted, hoping they would fix the issue). After a week of not receiving any feedback at all through the common channels I cancelled the subscription and deinstalled the app. I then left a 1star review explaining the situation. A few hours later I got a message from Ezra from support via my Facebook business page. It looked like their emails with help and instructions did not arrive in my email inbox and neither in the spam folder (they investigating at the moment what the issue could be). We kept messaging via Facebook as this seemed to be the only way of communication for the moment. Ezra and his developer were able to address and fix the issue within the app that made it stop working in my shop. As of today I have reinstalled the app, it is up and running with no issues in combination with the (new) customer accounts. Ezra was very communicative, and offered outstanding support and assistance. The customer support was outstanding as soon as they discovered another way to contact me. The issue with not receiving their customer support mails is still existent, and not related to issues with my own email setup (running a business email through an Australian web hosting company with also great support and service: Ventra IP). The emails from the app for installing and deinstalling the app itself arriving in my email box, so there must be another issue somewhere which I am not able to address, but the team of the app is working on that issue as far as I know. If you are looking for an app with clean customer experience in the accounts, I can highly recommend this app.

I am so far happy with how the app works. However, I have expected a bit more advanced features, and perhaps I should have checked before signing up for a subscription. 1. I don't like the fact that the app is creating a new product for the free gift instead of using the product that I already created in my shop. That means that I have this product 'twice', as an identical copy. If you plan to give out a lot of gifts, and you are on a Shopify plan with set amount of product, this could mean that you'll reach the maximum allowed products in your plan pretty quickly. 2. The app doesn't allow a setting that each customer receives a gift in his cart only once. This means - and in my eyes looks a bit unprofessional for a shop - that customers who are eligible for a free gift, might see this gift several times in their cart, when they come back for future purchases and the gift is still active but has already been 'given' to them before. This doesn't make sense especially in my case, selling digital products, where a download is only needed once. I have forwarded my feedback to the app owner and developers and hope, they are able to improve the app to make the gifting a bit more reasonable for the shop owner and more professional looking at the checkout for returning customers. All in all it seems to be a good app though, just not quite what I would have loved to see. Edit: I decided to uninstall the app and look around for another solution. Thank you for sharing your feedback! While we may not be able to address the first request you mentioned, we’ve already conducted some research on the second one. Although it’s not currently in development, we’ll be sure to notify you as soon as it’s released.

I am running the free version of this app for 6 months now. The import of my Etsy reviews worked without issues and my customers are able to use the review option within the shop. The free version works very well. I soon will be upgrading to the paid plan to get the additional features. The chat support is very helpful and instant. So far I can highly recommend the app.

If you sell digital downloads and think about moving to Shopify for this feature: don't, unless you have done your research. Soon after I switched to Shopify with all my customers, they stopped the support for the digital downloads app. I had many chats with the customer service, with different feedback. Some said I should look around for an additional app, others said, they appreciate the feedback and will forward it to the developer team, yet others again said they won't spend any more time on developing this feature. This is 2024, guys. You cannot just sit there and see the money rolling in raising your prices and do nothing, when it is literally a digital world now. Very unimpressed with this part of shopify!

Edit: 3 months later: I am still absolutely excited about the app. It works perfectly, the customers have easy access, new courses can be created easily. What I have to point out here: Customer Service EXCELLENCE! Really, Or is amazing in helping, answering questions, even amending the theme settings to my liking to change the view of the course cards in the customer accounts. He even explained automation settings in Shopify to me in a way that I understand. Brilliant. Give this app a go if you are looking for a course app for your Shopify store. It really is worth the money! ***** This app is great to integrate a course section into a Shopify store. I just finished moving all my courses and customers from another stand-alone learning platform and I am super impressed, how easy and quick the process was. The installation process of the app itself is straight forward. There are helpful videos supplied by the developer that are accessible from the app, in case immediate help is needed. When contacting the developer for some questions through the chat boot, Or was always extremely quick and helpful, all questions were answered in no time, and I was able to proceed with my tasks within the app. I can highly recommend this app. It has all the features that I used on the previous learning platform so for me this is the perfect app to have my courses and my shop website under one umbrella without constantly switching windows and login in to my admin areas. Great job. Thanks for this app!