Elixir Naturals

I have been using Gempages for about a month now and it has been an incredible experience so far. To start, this app is incredibly user friendly and there are no limitations to what you can create. Whenever i experience some challenges, the support team is always there to help. Keep in mind that the time of day you'll get active support depends on your time zone, but they will always get back to you in a very timely manner. Whenever I chat with support they are there every step of the way to help me. That has been the best part of using the service. The price is also very affordable, which is what drew me into it at first when I compared it to similar apps. I started building one page as part of the free option then quickly realized how much value for money there is with this app so I have now built out more pages. I also love how there is a minimal learning curve. I HIGHLY recommend GemPages!!!!

My main criticism of this app is that it is super frustrating to use and not user friendly. Like any other design tool out there (illustrator, photoshop, XD, Figma, Canva...etc), you should be able to make adjustments to text box sizes, shapes, adjust image placement within a frame etc on the artboard itself. I used this app for 3 days, read the how-to blog, reached out to chat and email support and couldn't find the answers to my questions. I am well versed in many design tools and never had this experience before where I found it impossible to make simple adjustments to my artwork. Another thing is that there are standards across editing softwares with respect to the symbols of editing tools and how they communicate what each functions as. I feel like this app tried to be unique with theirs but they should honestly stick to the standard. They make unnecessary work for the user to spend extra time learning the software. Design tools need to be intuitive, and if a user has to spend so much time to figure out how to make extremely basic adjustments, then you haven't designed your tool thoughtfully.

This app is amazing and love all the ways you can customize the experience. Love the desktop/mobile app features that provide flexibility to respond promptly anywhere I am. Also, the service for this app is AMAZING. It's actually my favourite part of it! Love being able to talk to real people when I'm in need of help and they address all of my concerns. Thank you !