KandJu
Canada
Reviews (3)
Do not install this app at the moment! The developers pushed an unannounced update on July 10th and customers can't order bundle products anymore. We lost 1200 CAD in sales so far. Looks like we'll have to look for a need app despite having customized the layout to our needs. Hi Francis! I'm really sorry about the issues you're experiencing with BoxBuilder! This morning, our development team deployed a necessary update to improve the stability and functionality of our app for a better user experience for you and your customers. Unfortunately, despite careful testing prior to rollout, this update caused some unexpected errors. Our team has now implemented a fix for those issues and restored BoxBuilder to full functionality. To restore full app functionality: Please open BoxBuilder admin. You will be redirected to an update page. Follow the instructions on that page. That should get you back up and running again. Thank you for your patience and understanding. We truly value your business and are committed to providing you with the best possible app experience. We'll keep you in the loop if anything changes and we'll also reach out to you on a separate email. Respectfully yours, Sharky Team Supervisor - BoxBuilder
The app is actually very good to let you offer a "Build a box" product in your store. We've had issues with the developer making updates without telling the customers and breaking things in the process. Support answers tickets within 24 hours, but only once a day... so good luck fixing issues with them. They will try to assign blame to other apps when you reach out to them. If you pressure them enough, they might get a senior developer on the case to actually fix your issue (that they caused in the first place). Great app, still on the fence about the support and reliability. Hopefully, I'll update my review to a 5 stars in the next few months, I really hope so.
Developer reply ·
Thank you for updating your review and highlighting how Bundle Builder is doing a good job of offering 'Build a box' functionality on your store. We are truly sorry for the issues your store faced with the recent update and have taken on board your feedback on communicating these changes earlier to merchants. Thank you for your input, we really appreciate it. We will be working hard to show you how committed we are to our merchants over the coming months - and hopefully we'll see your review updated to 5 stars soon :) If you need anything in the meantime, please don't hesitate to get in touch.
Does exactly what it says and work very well. You can enable automatic tagging, use bulk tagging or both. The pricing is based on number of tags added like it should be, not on processing quantities like we've seen with other similar apps. We'll use a large plan for bulk edits and move back to a smaller plan for automatic tagging or new orders and customers.
