Eclipse Glasses USA
United States
Reviews (3)
Far too expensive for a pretty basic app. The app's main draw is its ability to push to Google and other socials. So far, I have had to engage with support no less than 10 times due to my reviews not exporting to TikTok Shop. On the TikTok side, they simply wont offer support for the issue. The issue has persisted for a month now with no resolution. My reviews have still not pushed to Google or Meta. And Yotpo support just shrugs their shoulders. I cannot give more than one star because there are many other review apps out there, for a quarter of the price, that do the same thing this app does (I'm not counting the push to 3rd party ecommerce feature because that feature does not work).
Developer reply ·
We're sorry to hear that you're experiencing issues with our product. Our team has contacted you a few times, but we haven't heard back. We encourage you to reach out to our support team so that we can better understand the issue and find a solution.
Great UI/UX, best I could find after months of searching; not at all complex to set up or use compared to other apps. Support is amazing and fast.
So many issues. Notice how many reviews are about the quality of support? Sure, the support folks are nice. The amount of reviews citing the need to contact support should give you pause because: the app does not work. I have tried this app 3 times now and each time I end up uninstalling it soon thereafter because some major paid features simply don't work. And support can't or won't fix it. They will talk to you about it but then that's it. They won't provide forward-looking instructions or a timeline they can abide (always 12-24 hours for resolution, then they push it another day, and another day.) They always need access to the store, which concerns me when they are not truly able to fix the issues. Why do they need so many permissions to the store? That's very suspicious. Bulk editing does not work. And that is a paid feature. So if you have tons of content you want to edit in bulk, this app won't do it. Other UX features: if you need to edit H1 headers, doing so won't trigger the save function. You'll have to edit the H1, then add a space, and THEN the save button will appear. It's all just very sloppy.
Developer reply ·
Hello there,good day! We sincerely apologize for the difficulties you’ve experienced, and we completely understand your frustration. Our support and technical teams are dedicated to resolving your concerns, and we deeply regret that you felt let down by the process. The reason we request access to your store is because some issues may require edits to the theme code, and we only seek the necessary permissions for this specific part. Please rest assured, we will always confirm any changes with you before proceeding. We have also recently optimized the bulk editing feature to improve its performance. If you require any further assistance, please don’t hesitate to contact our support team—we are here to help and will do everything we can to ensure a smooth experience for you. Thank you for your understanding, and we appreciate your feedback. Warm regards, SEOAnt Support Team of Channelwill