Goods Nova
United States
Reviews (4)
DO NOT INSTALL, this is app is very buggy and messy, many customer complaints after upgrade to higher quotas. I ran out of quota, so i upgrade, then "manually sync" 60 days. I was confident the app would sync. I get many messages about customers not able to track tracking. I look to see and the issue was still there. I tried to manually sync again. I reach to support and then mention it was because i reached quota (i have enough since i upgraded), and they still cant fix my issue, cant be confident with this messy dashboard. Uninstalling....
MY SITE WAS DOWN AND I COULDNT FIGURE OUT WHY. APPARENTLY THEIR CAPCHA ON THEIR API FROM THIS APP WAS CAUSING MY WHOLE SITE TO CRASH. REMOVE NOW!!!!
Developer reply ·
we are very sorry for that we fixed the issue as soon as we found it it didn't last 10 minute at most it was enabled by our host and this first time happen form years so I really apologize for that.
Excellent experience, they helped with a custom contact us page and few other things. Customer support is top notch. I will keep posted as i make this my main customer service ticket support platform.
Developer reply ·
Dear Goods Nova, Thank you so much for taking the time to leave us such a fantastic 5-star review! We truly appreciate your feedback and are delighted to hear that you had a positive experience with our app and service. MooseDesk will try as best as we can to be proudly your go-to customer service app. It's our pleasure to serve you. Please feel free to hit us up anytime. We are happy to assist you. Once again, thank you so much! MooseDesk Team :)
Disappointed that i have to pay and subscribe to a plan first in order to get a quote of an item that im currently doing 50-100units a day. I have no problem paying for subscription, just trying to see if this fulfillment is worth the pay and switching over from different suppliers. I would NOT recommend it for an advance dropshipper if you are seeking alternatives.
Developer reply ·
Thanks for sharing your feedback. We have reached out to you via email to get this to a resolution.
