Racing Sport Concepts
United States
Reviews (5)
Signing up for Inventory Planner is one of the worst decisions I've made in 13+ years as a business owner. I chose it over the competition because it had the best interface and design. In practice, the software doesn't work anywhere near as smoothly as the sales pitch suggests. Everyday tasks require workarounds that eat up the time the product was supposed to save. For example Inventory planner will not sync to Quickbooks without manually syncing the web connector every time. Onboarding was even worse. Over 10 weeks, we were shown several different ways to do the same operation, and the answer changed each time, after they checked with another team member. Nearly every question took days to answer because it had to go to their so called "tech team." They told us the onboarding sessions were being recorded multiple times. When I asked for copies, I was told they had never been recorded, despite them asking for permission to record each time. I also confirmed verbally, multiple times, the recordings would be supplied to me so I could go back over them and review the material. Be sure to demand your recordings after each meeting. The contract structure is the real trap. They structure the contract so that you pay for a year in full up front. Onboarding does not start until full payment is made and contract is signed. By the time you find out how the product actually works you have no way out. The price is tied to your revenue, so as your business grows your costs only go up, regardless of whether the software is helping you. If you read their contract and it feels one-sided, take that seriously, I wish I had.
Good app. The team here stays on top of stuff and really does a good job supporting you. I had a issue today (100% my fault not the app) and I sent a support ticket. Within an hour they got back to me with the solution. App has outstanding functionality and we have used it for years. Highly recommend them.
Developer reply ·
Thank you so much for trusting us for the past five years and for taking the time to share this! We’re so glad our team was able to solve the issue within the hour. Being able to get you an answer quickly and back on track is exactly what our team is here for. We really appreciate your continued trust in both Intuitive Shipping and our team. Your recommendation means a lot to us, and we look forward to supporting you for many years to come! Warm regards, Adriann
Outstanding customer service, thank you Elevar for your assistance
Lost lots of sales due to unexpected outcomes with this app. For example if you click ship for free it just removed the dimensions and then shows as unavailable when customers go to checkout. Update: Vendor responded immediately to my negative review with a solution to my problem. Still not in love with the app but the response time makes it more favorable to me.
