Inventory Planner by Sage

Signing up for Inventory Planner is one of the worst decisions I've made in 13+ years as a business owner. I chose it over the competition because it had the best interface and design. In practice, the software doesn't work anywhere near as smoothly as the sales pitch suggests. Everyday tasks require workarounds that eat up the time the product was supposed to save. For example Inventory planner will not sync to Quickbooks without manually syncing the web connector every time. Onboarding was even worse. Over 10 weeks, we were shown several different ways to do the same operation, and the answer changed each time, after they checked with another team member. Nearly every question took days to answer because it had to go to their so called "tech team." They told us the onboarding sessions were being recorded multiple times. When I asked for copies, I was told they had never been recorded, despite them asking for permission to record each time. I also confirmed verbally, multiple times, the recordings would be supplied to me so I could go back over them and review the material. Be sure to demand your recordings after each meeting. The contract structure is the real trap. They structure the contract so that you pay for a year in full up front. Onboarding does not start until full payment is made and contract is signed. By the time you find out how the product actually works you have no way out. The price is tied to your revenue, so as your business grows your costs only go up, regardless of whether the software is helping you. If you read their contract and it feels one-sided, take that seriously, I wish I had.

Inventory Planner is an exceptional tool as far as forecasting is concerned. We'd recommend it to anyone looking for tighter control of their purchasing and reporting.

Really helpful for keeping inventory under control as the store grows. The forecasting and replenishment recommendations make it much easier to know what needs to be reordered and when, without constantly relying on spreadsheets or manual calculations. I also like the detailed reporting and visibility into stock levels, which helps with purchasing decisions and prevents both overstocking and running out of popular products. It has made inventory planning much more organized and less time-consuming. Definitely recommended for any growing e-commerce business.

I've been using Inventory Planner for 3 years now, and have just committed to using it for another 3 more. The software is great, with a very helpful team working behind the scenes. Kate, my Customer Success Manager, is an asset to the team, and is always there to help where needed.

Lavender was a great help when I didn't understand why csvs were connected

I’ve had an excellent experience working with Inventory Planner, and I’d like to highlight the outstanding support provided by their team member, Yi Chan. He has been consistently professional, knowledgeable, and incredibly patient throughout our interactions. Chan took the time to understand our business needs in detail and guided us through every step with clarity and efficiency. His ability to explain complex functions in a simple, practical way has made a huge difference in our workflow. Thanks to his help, we’ve been able to optimise our inventory processes and feel much more confident using the platform. Overall, I’m very impressed with both the product and the level of customer support. Chan’s dedication and expertise truly set a high standard. Highly recommended.

We've been using Inventory Planner for over a year now, and it’s become an essential part of how we manage our purchasing and inventory across multiple sales channels. The platform gives us clear visibility into what to reorder, when to reorder, and how much to buy; all based on accurate forecasting and real-time sales data. Highly recommend Inventory Planner to any growing e-commerce business that wants to take control of stock and purchasing decisions.

Great support

Terrible, terrible experience. Something broke with the connection at the end of September 2025 and it has basically rendered IP useless to us. The data is not syncing and we are not able to use it even though we JUST paid for an entire year ($4k). Customer service is slow to respond and we're now demanding a full refund after 21+ days of "attempting to resolve this with our engineers." Even their parent company, Sage, knows nothing about them. Tried calling Sage and cx was clueless as to who IP was. If you choose to use them, I recommend proceeding with high caution and low expectations.

Excellent, very good service and my problem was resolved.

I had a very bad experience with their customer service. I needed help reinstalling the app and was ready to pay for the monthly subscription, but I was told that my company was too small for their service. They explained that they had changed their “business model” and are now focusing only on much larger companies. I was advised to contact them again once I reach more than 1 million dollars in annual revenue, and only then they would be happy to help. It was really disappointing to have the door shut in my face like that. They should clearly state these conditions on the App Store so smaller businesses don’t waste their time.

Great support!

The support team is incredibly helpful. We have worked with them on several occasions and they are always quick to respond and address any issues we are facing. Highly recommend!

Stuck Paying for a Product We Can’t Use We’ve been with Inventory Planner since before Sage acquired them—back when the platform was lean, reliable, and backed by great customer support. After the acquisition, our subscription cost was increased threefold. In early 2025, after renewing our annual subscription, we transitioned to a 3PL that Inventory Planner had no integration with. Despite reaching out promptly to explain the situation and explore solutions, support offered nothing viable. As a result, we could no longer use the software. We requested a refund for the remainder of the contract, but they refused. We’re now stuck having paid for eight months of a product we can’t use. Support acknowledged the issue but hid behind policy instead of making any good-faith effort to help. If your business values fairness, transparency, and customer service, we strongly recommend looking elsewhere.

We just started using Inventory Planner and are learning the ins and outs of the product. The support team is amazing and are very clear in answering any questions or concerns that we have. Jansen, Hector, Ade and Lavender have been extremely helpful and are very knowledgable about the software program. We know Inventory Planner is going to be a tremendous help in analyzing our inventory. Thank you again!

Great support from Ben, Thank you very much

We are incredibly happy with Inventory Planner! It saves us a lot of time and ensures that we have the right products in stock at the right time. Fantastic support!

I've been using Inventory Planner for a while now, and while the tool itself is powerful and feature-rich, what truly makes it invaluable is the exceptional support team. Honestly, if it weren’t for the amazing help I’ve received—especially from Jansen—I would’ve already switched to another system. Inventory planning can be complex and, at times, incredibly frustrating. Recently, I ran into serious challenges with skewed forecasts caused by limited Shopify data. Jansen didn’t just assist—he saved the day. His expertise, patience, and clear communication turned a situation that had me reaching out to competitors into a moment of relief. The support he gave was better than what I’ve experienced from most paid consultants. If you're considering Inventory Planner, know this: the tool is solid—but what really makes it stand out is the world-class support behind it. And Jansen? He’s the best of the best. Give that man a raise.

I’ve been using the software service from this company and have had a truly great experience so far. The customer support has been outstanding, especially from Ade, who has been incredibly helpful, responsive, and professional. It’s rare to find such dedication and care in customer service these days. I highly recommend their service and truly appreciate the excellent support provided. Keep up the great work!

We have been using Inventory Planner for a few years now and find it very helpful in managing our inventory and procurement process. The support team is very helpful too.

Brilliant software. Helps us to analyse sales data and optimise stock

We have been using inventory planner for just over 2 years and it has been a game-changer for forecasting, getting us away from massive spreadsheets and having to run numerous reports. The forecasting tools are dynamic with built in filters for seasonal variances, and all replenishments can be tweaked on the fly; but its ability to forecast and help plan is great so you rarely need to! Integrating with all of our systems has meant we have everything we need in one place to save time and quickly made decisions. As with other Sage products, the support from help desk and access to additonal training is great.

The software is really good and does what you would expect it to do at a high level.

I've been using IP for about four years now, and it’s been a game-changer compared to our old spreadsheet-based planning. It’s saved us an incredible amount of time while helping me purchase the right inventory at the right moment. This has significantly reduced out-of-stock issues and optimized our cash flow. For the first few years, I didn’t spend much time on configuration—it worked almost perfectly out of the box. This year, however, we focused on fine-tuning it to better track our costs, and the results have been worth it. The IP support team has been fantastic throughout. I genuinely appreciate this app—it’s easily in my top three Apps my Shopify stores.

Karen from the Inventory Planner support team has been very supportive in helping us configure Inventory Planner to our needs.

Inventory Planner is a great demand forecasting and stock planning tool. It helped us increase efficiencies, optimise our buys and automate allocations from the warehouse to multiple stores. We have good access to support channels and a quick turnaround for resolving issues. Our customer success manager, Chan, is always there for the team, keen to understand the business needs and look for solutions to meet them.

Works well for forecasting!

Inventory Planner has been an absolute game-changer for us at Campmor. It keeps us completely up to date with our inventory and stock POs, making the entire process seamless and so much more efficient. The platform’s forecasting is incredibly accurate, ensuring we stay on top of demand and avoid both overstocking and stockouts. One of the standout features is how intuitive the system is. It gives us clear insights into what needs to be ordered and when, helping us make smarter purchasing decisions. The ability to plan POs directly within the system has saved us so much time and reduced the risk of errors. Overall, Inventory Planner has transformed the way we manage our inventory. It’s reliable, easy to use, and has become an essential tool for keeping our stock in check and our operations running smoothly. Highly recommend!

We've been fans of Inventory Planner for a number of years - it's been a game-changer for managing stock and keeping our inventory on point. But special thanks are due today for the top-notch support from Nathan - thank you for your swift (literally, seconds...) and friendly assistance!

Great app. Great software. Have been using for nearly a year now and any issues I have ever had they have gone out of their way to help with. Jasper on the support team made sure engineers knew I needed an urgent fix, and it was done within the hour. Great service

Professional top level app with Top support. All we need is here. We use this app the last 3 years.

Nathan from IP has been super helpful. He’s always quick to respond to my emails and takes the time to explain things clearly. I’m new to IP, and he’s made the whole process really easy and straightforward.

Very helpful advice from Nathan, totally understood the assignment and executed with aplomb!!

Software itself works fine and I used it for a few years. It saved me a lot of time with PO and forecasting stock levels. HOWEVER, since purchasing IP, Sage have increased the annual/semi annual fees dramatically with no signs of stopping. They will corner you in an automatically renewing contract and bleed you dry. Luckily there are a number of solid alternatives out there now. I would avoid at all costs and recommend you do not sign any contracts.

We have used Inventory Planner for years and were big fans of the tool. It has helped us with inventory forecasting in the past. Over the last few months, we have had significant challenges with Inventory Planner API with Shopify, and our data has been intermittently been syncing in Inventory Planner. For example, our last sync was Jan 13, 2025. This syncing issue has repeatedly happened over the last quarter of 2024 into 2025. This has disrupted our analysis and forecast planning. We believe the Inventory Planner is working on a solution on updating their API to Shopify, but its not clear to us when this will be fixed and help our team with. We would love to keep working with Inventory Planner if they can provide a stable API with Shopify.

This app ended up being useless for us, a huge waste of time and money. Be careful what you commit to, make sure you have an out if you can't use it. We couldn't generate accurate forecasts that take into account the seasonality of our product. When set to last sales, which was originally recommended by the IP team, it dramatically over forecasted sales and reorders. The other two methods didn't work either. Forecasting at a category level was overridden in the system. We were unable to plan Net vs Gross sales, return rate, or discount rate Couldn't see critical metrics by week/month to create manual plans such as % to LY, build, discount rate, AUR, AIR. Couldn't group or view by key attributes or export a list of skus and each attribute column. The interface is generally inefficient and difficult to navigate. Simple updates create a lag when attempting to save changes. It's possible it would work for a non seasonal business with products that all have the same attributes, especially if there are a lot of people to manage it. Just make sure you can get out of it if it doesn't work.

Just signed up for this, excited to see how it all works!

Jansen did a great job walking through a workflow issue of ours in real time to help resolve my issue. Not only was the explanation thorough, he's been extremely helpful following up and providing step by step directions for us to use as a resource internally. Every time I've reached out to their support team, they are timely, courteous, and resourceful.

I have a love-hate relationship with this app. The basic functions of being able to make and send POs, and see/sync inventories and invoices is great. The forecasting is so-so, and doesn't always display the data you need to see. Integration is also a PITA if you have a complicated store with multiple warehouses, and 3rd party fulfillment...I turned the 3P warehouses off in the settings, why are you still importing their inventory and variants? Customer service is also lacking. You CAN'T call them. There isn't a number. So you're stuck sending chat messages, waiting for a response, then playing chat tag for days. I've also gotten incorrect information, with them not knowing they had some functionality that I found by clicking around, and being misinformed about how some apps integrate. This app does save me time, but if I had the time to find another similar app, I'd jump ship.

Inventory Planner is good for stock forecasting and it's good to have a function to integration Amazon and manage the Amazon FBA PO in one app.

Inventory Planner is not robust enough for our needs and has a lot of bugs. Customer support is lacking after the initial training period. Once the initial training period is over the people who were helping resolve the issues just refer you to the standard support option. This app requires a lot of manual work to see the accurate results, and you need to be using the platform for over one year for accurate information as they can't factor stockouts from Shopify or Shiphero. One example of manual work that is needed to see accurate results is reviewing data for seasonal products vs new fasting selling items. We are a clothing brand so our default method is seasonal, but the app doesn't have the ability to use a different method for products that haven't been in our catalog for a full season without a lot of manual overrides.

Inventory Planner utilizes various forecasting methods and historical sales data to predict future demand. This helps you avoid understocking or overstocking items, leading to smoother operations and improved cash flow.

The main reason I'm giving 5 stars is due to the outstanding support that Jasper has provided! It's really good to have someone that cares and it's so keen to help when you come across with any issues with the App

Great of the shelf software that works seamlessly with any Shopify store and even Amazon. Great for demand planning!

We use this app daily, it makes predicting what inventory we need to order much easier and saves a lot of time. It's a swiss army knife of inventory functions. The support is excellent, Jansen and Kate have been fantastic.

When first getting to know the platfrom, it does seem like its a lot. But, once you know what you are looking at, all of that information starts coming together. The only issue I have had so far was a variant/product issue where variats were loading as their own product rather than under the same product. I reached out to Customer Service and Jansen was the one who responded. We must have worked on this issue for 6+ months together, along with his engineering team. They did not give up until the issue was resolved. There was always constent communication between Jansen, the engineering team, and myself during the process. If any other issues arrise I will be going to Jansen for assistance. I have been assisted by other customer service representatives before but since Jansen has more in-depth knowledge about our Inventory Planner, that I will contact Jansen for any further issues or questions.

Super god service og hurtig respons

Initially, I cannot recommend it to customers who use ShipHero. Considering its price, the system and implementation have been difficult. A simple matter has been made really complicated. Training costs $5000, where basic things are explained, but for the most part, I have had to dig out the answers myself. Pricing is based on revenue and does not meet expectations. Customer service has been quick on the part of Inventory Planner. It's unfortunate that training is done by a third party and they are unable to answer more challenging questions. I recommend first exploring lighter options such as Fabrikator.

Jasper was more than able to help you should probably at least try the demo it will for sure change your way of business.

It is with a heavy heart that I am giving Inventory Planner a 1-star review. We have been using Inventory Planner for over 4 years now and in that time we enjoyed all of the great features it had to offer. There is a lot of data to play with, and we finally set it up just the way we wanted. Unfortunately, when our team inquired about negotiating a yearly contract (as opposed to the monthly payments we had set up through Shopify), we were shocked to be hit with a proposal over twice the price of our current subscription. As a loyal customer, this was the last thing we expected. Once we realised we had been caught in a trap, it was too late. We discovered other reviews from customers that had experienced the same thing. If only we had seen these sooner. If you are a new customer, and you are agree to the new pricing model, there shouldn't be any issues. But if you are a current customer and looking to review your pricing, please take note of what happened to us and avoid it at all costs!

At first, there's a bit of a learning curve, but once you get the hang of it, the Inventory Planner app is a game-changer. The support team is fantastic, always ready to assist when you hit a roadblock. Highly recommend!

I have been using Inventory Planner for more than two years, and I find it to be an incredibly helpful tool. The platform is user-friendly, and there are many online resources available for review, including a YouTube channel. Inventory Planner helps me forecast future demand, monitor inventory KPIs, predict cash flow, and generate various reports. The quality of their online support is exceptional, and Karen is always available to help with any issue. However, as an Australian business, we are unable to receive live support due to the time difference. Overall, I highly recommend this tool as it has helped our business focus on the right areas and move in the right direction.

Pretty much the best purchase planning app for Shopify. Have been using for years.

This App has been great for us to better manage how we order inventory. Jill has been extremely helpful onboarding us and still helps us with any questions we have 1yr later! Claire also made us a custom solution that we really needed. Great team and great app. Highly recommended.

This app has become a critical part of our workflows for its excellent abilities to forecast inventory needs. And the support team is awesome, too. They can always track down an answer to my question, and there are a lot of features they can enable on the back-end for specific use cases.

I like working with Inventory planner. Service is great.

Have been using Inventory Planner for a couple of years now and it's helped us to streamline our processes. Very powerful tool that we need on a daily basis.

We've been using Inventory Planner for various years now, and have nothing but good to say about the platform itself. While this is certainly not the cheapest option around, it's made managing 10's of thousands of SKUs much more manageable and has led to us developing very advanced inventory strategies that has brought our brand to the next level. There are endless metrics and numbers in here that you can get lost in, and each term is defined in their Glossary of Terms, which is a life-saver if you're learning and wanting to know how to best utilize the data that the tool generates. We can finally do collection-based reporting thanks to Inventory Planner as well, something that is not available in Shopify's native reporting. Forecasting, building POs, and really any other inventory-related task is all made very easy thanks to this platform. The biggest downside is the price. They received outside investment and the investors are wanting a quick return. They tried to increase our price literally 6x overnight, to which we had to negotiate and got down to 3x our old price, which is still an absurd increase for the same service we'd already been paying for for 2+ years prior. If the tool wasn't so good, we would have dropped Inventory Planner due to that experience. That being said, they are now showing some positive signs and more flexibility in pricing, which is a welcomed change and I still would recommend this tool to all Shopify merchants.

The most expensive app I use, but my god is it helpful. I have literally no idea how I lived without it. Makes ordering and planning so much easier, and support is very helpful, thanks guys!

I've used this app from the early days and it has saved TONS of time on forecasting. Support team is 10/10

Inventory Planner has streamlined our ordering process. It is so clear to see what's selling through, what needs ordered and what's not selling. The filtering is endless so you can keep going deeper and deeper into searches and really refine what you are after. I would highly recommend this to anyone who wants clearer visibility about their stock, sales and trends

We've been using this app for about 2 years and we cannot imagine living without it anymore! :-) We have made some major changes recently and it took us a while to get everything set up. Anyway, the support is very helpful and patiently walked us through all the settings. Our special thanks goes to Chan personally! We can only recommend this app.

Awful experience, dreadful service and woeful project management. 6 months after signing up we are still waiting to use the tool. They seem incapable of managing a project or providing any form of support.

The app itself is helpful, but I've never seen slower support. After our trial phase I wanted to sign up as paying customer and could not log in due to a technical issue being redirected constantly to the "end of trial" phase page. No replies whatsoever from the support. Not what you expect from such an app.

The software is very good. But they change price model for more than 3 times in last year and the support team are not good

We have been using inventory planner for about 6 months now and I don't see how we can function without. There's a lot of functionality to this program and yes it will take a minute to get a good grasp on it but once you do, you'll be glad you are using it. There is good support documentation with videos and tech support has been great. The onboarding team is great as well. They know the software inside and out. It's extremely powerful. Inventory forecasting and planning is complicated in general so you need a software program that can handle it, and this one does the trick. It's not cheap, we spend $20K a year but it's worth it. Look at it as hiring a data analytics person on the team for 20K. Not only that, it will help you manage your inventory purchases, so you're not over or under ordering stock. We have 13 retail locations and we use it extensively for generating stock transfers to our stores from our warehouse. No more guessing on how much inventory to send to a store. There is also a nice feature that will automatically generate stock transfers and purchases orders on a schedule you configure. I have it set to place them in draft mode and run weekly. Then I can approve or make edits to them before sending it to the warehouse to fill. This has saved us countless hours. The support has been great too. There has been several times I need a certain functionality and they were able to accommodate it, not in every case but 90% of the time. Just like any software, it's not 100% when forecasting, sometimes you need to use your judgement. The more data it collects over time, the smarter it gets. The software is not for everyone but if you have multiple retail locations / warehouses or just need a better way to manage your inventory purchases so you aren't over stocking, then I would recommend checking this one out. It's a great way to help streamline your operations. If they had inventory management or WMS tied into this, this would make it even more powerful.

This is next stage analytics for demand forecasting. Forget the negative reviews, yes it is complicated but you need this complication to account for all demand factors! Suggestion: make also an app for sales analytics.

A great tool that is essential for any startup business in e-commerce. Inventory planner guides allow people of any knowledge to pick up merchandising and the system will save you a lot of time and money.

Very buggy, overly complicated. Data was not reliable. And support team was totally unhelpful. I've also also hear sketchy sales practices on raising prices drastically once you are on. (As they know it's hard to stop using it once you have migrated all orders, data, etc.)

Inventory Planner has been a tremendous addition for us! Their team is quick to respond and has been helpful in our onboarding process. As well, we've had a few custom features built for our team which has been greatly appreciated. Highly Recommend!

So far, we have been very impressed with the technical support, training and capabilities of the Inventory Planner! We had an incredible training process with a very helpful and competent member of the Inventory App team. This has prepared us well for utilizing the app for our specific business context!

Held hostage on a 12 month contract with Brightpearl on this Inventory Planner app, was paying about $300/month and they jacked it up over $600/month and required us to sign a 12 month contract. All this during our busiest time of year here in Q4, and threatened to shut down our account if we didn't renew even with asking to push the renewal to January 2023. Software isn't bad, but the service and sales tactics are the worst I have ever expierenced with a software company. Be warned and Brightpearl/Sage, really disappointed in the way you treated us on this and gave us no other option. -Ian, Co-Founder & CEO To Further my response in response to your response Tom, you are actually making it worse by responding the way you have. There was no "free access through December" we have still been paying monthly at our more reasonable rate of $300/month, and you told us about our price increase right at the Q4 window, and still to this date havent given us a great answer into your complicated formula as to how you increased our price the way you did. We were told if we didn't sign a new contract in December that you would revoke our access to the software, so please don't try to and manipulate the way this all happened. Hand's down one of the worst experiences we have had with software, and your response is making it worse. My recommendation, just be honest and authentic with something like, "Sage bought BrightPearl, BrightPearl bought IP, and someone made a poor business decision to hold businesses hostage in their busiest time of year since they would have no other option, happy holidays"

This app is FLAWLESS for Inventory Buying and Stock Management. So many powerful tools in here that drives stock efficiency and reduce admin headaches. Fully featured, has excellent support, customizable, and is an indispensible growth tool.

I love this app. I can't even imagine how I would have grown my 3 location business without it. My only complaint is that the fee went up a bit but I cannot complain when I've doubled my sales and cut my inventory management workload down to a few hours per week vs a few hours per day. This app is a must to have the product available when customers want it or you are missing out on sales.

Inventory Planner was great before it was acquired by Bright Pearl. Now they are trying to lock their loyal customers into contract with terrible customer service and little feature updates. If you don't currently use this app, I don't recommend them. Bright Pearl is a terrible parent company. Try something like Cogsy.

Inventory Planner is fabulous and is meeting everything I need. It took me a while to get an understanding of the program and was frustrated from time to time in getting it set up however the support team is amazing and has held my hand all the way through delivering a superior customer service. Thank you support team! If you want a good forecasting model and an AI product replenishment tool that is accurate Inventory Planner is it.

Good inventory planning tool, forecasting works good based on historical data and has manual adjustment options. The ability to connect several warehouses is good. Good self service guides and documentaiton.

This is the best app for inventory forecasting I found on Shopify by far (I tested them all), but unfortunately it's extremely expensive to use. And in recent, it became so expensive that it put the app out of the question for us. I hope in the future you can drop your prices by increasing the app users and maybe charge for any extra support?

We recently moved our warehouses and Inventroy Planner has supported us perfectly. All our sales history was migrated at the agreed time and in an extremely smooth and uncomplicated way. A special thanks to Monica for the great support! ;) And in general, we are really satisfied with the Inventory Planner and the features it offers. In case of any questions, you can always get quick and helpful tips via the chat function.

This App has saved us an incredible amount of time and money. The accurate and customizable forecasting ensures that you have what you need when you need it, while also limiting overstock. Purchase orders take much less time and time is money! Additionally the bundles, purchase orders, many other services provided by Inventory Planner will do things in the background that we were doing all manually before. It's worth every penny!

We've been using Inventory Planner for over 6 months now and it has been an amazing asset for us. It's saved us a lot of time in doing the forecasting for us and has helped us make much better, faster inventory decisions. I've reached out several times for help, and they've always been extremely responsive and super helpful. Tons of features to use, but you can really utilize as much or as little as you want to make it helpful for your needs. Highly recommend!

So far one of the best apps to keep control of your inventory on multiple platforms and do internal transfer from your warehouse to others. It is easy to use, and it provides helpful reports. The customer service and technical support team are great, they always answer to your questions in a short time with a good solution to your situation. This app has made our daily operation simpler and better.

We've been using IP for 2+ years now and support is always top notch and they're always developing new features. Can't say enough about how great they are!

First, the support is great. Which is good, because at first glance the app appears complicated. But, it's really a swiss-army knife of inventory management, so you can get into the weeds if you want, or, as we do, just do basic management and forecasting, together with PO creation. We originally had it tied into Shopify, but since we just outsourced to a 3PL, it's tied in there now, which makes it even more useful, since the inventory levels are far more accurate :-)

Total game changer!!! We have lots of products that take 40 days to get, and we were always running out, ordering too late or too much. Inventory Planner sees the "sales velocity" of each product and alerts us to when and how many we need to order. Totally takes away the stress and anxiety of the ordering/forecasting. Theres also a great dashboard that shows you a graphic of your current inventory at its retail and cost price. So the $20k credit card bill isn't so scary when you easily see that you have $50k MSRP product to sell.. You can view all the data in a very simple form or really nerd out. I rarely right reviews, but this one needed to be shared!! I honestly just had to look back at the price.. I thought it was $150, but now see its $99 per month. Saves us from over ordering thousands per month so it's a total "no brainer" and you will forget what it costs. Cheers to success!!

I used this app to help with controlling stock levels in real time but once stock had been updated through IP the total would not decrease until I manually uploaded the accurate numbers . When I asked about the problem I was told to contact Shopify and play email tag . If you are looking for this to actually track anything look at another app first.

We love Inventory Planner. We have been using inventory planner for many years and find it user friendly and don't know what we would do without it.

I would highly recommend Inventory Planner. It synced seamlessly with our store and has allowed us to data to make more intelligent decisions on merchandising, purchase orders and costing. If you are new to DTC like us, may require a little upfront time to learn, but worth the time. If you ever get stuck or have an issue the chat and in-person support has been exceptional.

I am truly enjoying this app and I have now had it for over two years. It syncs beautifully with Shopify and provides so many metrics. I personally do not use the open to buy plan but my open to buy specialist uses all of the numbers from IP to formulate our plan. She is equally impressed. Customer service is really great too, you just message them and they ACTUALLY message back!

Still learning the ropes of the forecasting, but the customer support from the Inventory Planner team is OUT OF THIS WORLD. They are always responsive and helpful for all the questions our small business has been dealing with. We primarily use the app for receiving inventory and pulling reports - it is really nice to customize them however you want.

We run a large gift shop with over 32,000 SKUs. This program is awesome and expedites our re-ordering process which we run daily. The team of developers are responsive and have added functionality to further make our operation even more efficient.

This app is a total game-changer for us. And this is really the only choice as in this case you can pull in data from multiple sales sites and platforms so amazing for the omnichannel brands. Do not hesitate to implement this. Outstanding - El Parche Coffee

This app turned calculating how much to order from hours to literally 10min. Uploaded 2 years of sales data in 5 minutes. Easy import and export of data. Great integration with Shopify to grab product data and update received inventory. Then it drops the PO into QBO to make reconciling and paying the invoice a breeeeze. We had a number of use cases that required tweeks to the app and they were always open to ideas and delivered tweeks quickly. We purchase about 1300 unique items that are sold in about 3000 variants from nearly 100 vendors. Great value and looking forward to future options to order by the case and set case pricing! Thank you everyone at inventory planner. Been using this app for a year now......once you understand how it works the interface is so informative.....so not only does it recommend wha t you should buy to can see and adjust all the information and forecast settings impacting that recommendation. Before we had 2 people doing purchasing.....now we can do purchasing in 2 hours. Perhaps the best part of this app is the team behind the scenes. Jill is amazing and they actually listen to product improvement ideas and implement them. Not the normal......we'll add it to the list and then nothing every happens. One of the best value apps we have discovered.

Great customer support and awesome app for "retail heavy" companies like ours. Would totally recommend!

Great functionality and great customer service. I was really impressed by their responsiveness and how easy it was to set up.

Inventory Planner has been one of the best apps to ever happen to our store on Shopify. It provides replenishment recommendations/forecasting for your products based on past sales. After the initial setup, thinking about "is this going to be enough inventory to last us the rest of the month" is no longer an issue. Using data-driven recommendations, IP can tell you how much you need of a product and when you need to replenish that specific product so you don't run out. This is especially important if you are placing a purchase order for a product, and need to place another purchase order for the same product before the first purchase order even arrives. The number of different settings they have is far advanced for ANY Shopify app you will find in terms of inventory management. This being said, Inventory Planner is not an IMS system by itself. You can use Shopify has your single source of truth for inventory, or other applications. However, when you allow Inventory Planner to manage the data from your IMS system, your life will change. It does all of the thinking for you. The main things you need to feed it, besides current stock and sales data, are how long the lead time is for certain products and how many days of stock you want to have on hand for a certain product. After that, VIOLA, no more stockouts! Another feature of inventory planner that our store loves is the ability to set up assemblies. If you have certain parts that are in multiple different products that you sell, Inventory Planner can track that part and tell you how much you need to order based on all of the higher-level assembly products that part is in. Jill, Stuart, Bassel, Oleg, and the rest of their team do a phenomenal job both in customer service and in application value (something that is rare to find)! When is the last time you got to chat/email/video call a customer service representative who actually wrote the detailed knowledge base article you had a question about. Not to mention the fact that they are responding to you sometimes in less than an hour! With all of this being said, if you are having inventory management problems, I highly recommend this application! You will be far impressed from your original expectations.

Amazing- far better than any of our previous inventory programs. If there is any issue at all, they get to work on it right away! I've never experienced such expedient customer care!

If there's any doubt in your mind whether this is the right solution for you, just go ahead and run the trial and your doubts will surely be alleviated. This is an incredibly well-designed piece of software (and I say that as a seasoned software developer myself). As well as its core features being extremely slick, each time I use it, I find more and more handy little power-user features that I didn't spot previously. We've gone from manually searching our inventory for stock to order (and making assumptions about what sells well), writing this all down into an email whilst also cross-referencing vendor references from price lists, sending 'PO' emails and remembering to check back each day for updates and then finally receiving the order and painstakingly updating inventory quantities into Shopify. We now just navigate to Inventory Planner, click the Replenishment tab, select the products that are forecast to go out of stock and hit 'Create PO'. We then email this to the vendor using the handy Email function and all the vendor references that we've previously entered and automatically added to each line item in the PO. Once the stock arrives, we check the stock received against the system and then hit 'Receive All', which in turn then automatically updates Shopify with all the incoming stock amounts. That's it. The whole process has gone from an entire evening of creating a PO and then another entire evening of updating stock, to a process that takes us no more than 10 minutes for each part. I can't even begin to explain how much stress this has alleviated from what was previously a very laborious task (and sometimes error-prone!) Even with its base functionality, it's invaluable, but for e.g, we found the other day that we could also automatically print barcodes for all the received stock. This is a process that would have taken us at least 1-2 hours as our previous system involved exporting product data, making data changes in Excel and then finally uploading to a specialist barcode printing app to make the final prints (which was laborious even in itself). Now, all we do is receive the items into stock and then hit 'Print Labels', which in turn prints a single label for every item we've just received. Better yet, we've been able to convert our existing label design onto Inventory Planner easily as it allows for infinite customizability due to the ability to use custom HTML/CSS (if desired). Support has been amazing. There's been a few occasions where we felt that perhaps something could be done slightly better, or a tweak made to improve the user experience and they've handled these requests perfectly, each time taking the feedback on board and in all situations have returned to me with a workable solution in record time. I've honestly been very impressed at how much they actually care about the customer experience and their ability to implement improvements so quickly. I could go on for far too long about how much time and stress this software has saved us. Needless to say, we're a customer for life!