The Abingdon Co.

Unlike Shopify that has great Customer Service as you begin to get used to their system, Klaviyo is not exactly helpful in getting you on the right track when you start out. I'm a month into trying to set up the platform, and I was told if I wasn't on a paid plan, I could get no assistance. Ok, I understand that, but 1 phone call to "sell" me the platform, and then I'm on my own to figure out if it will work for me was frustrating to say the least. ... and when you do start to pay, you only get Chat or Email support. No phone calls. No help teaching you (unless you like reading dozens of articles and watching dozens of video tutorials). I, for one, am overwhelmed by all of the articles, the videos, the youtube vids explaining what worked for them, the forums, the emails back and forth. Sometimes you just want to get on the phone and hash it out in an hour. Unfortunately, you will not get anything close to that kind of assistance with Klaviyo. I just hope the platform does what I was sold on it doing. So far, not impressed.

Just for your info - Variant Image Wizard was my first choice, but when I saw it wasn't compatible easily with Vantage, I deleted it and installed Clever. But Clever couldn't add videos to my variants, so I uninstalled it and went back to Variant Image Wizard and then contacted Jake to help with the install. I was expecting a 24-48 hour turnaround on an answer - I am happy to say that I have a working app within less than 24 hours.