Briggs & Things
United Kingdom
Reviews (2)
Please do not completely judge Yoast by the reviews below. I feel they are a little misinformed as the issues mentioned could have been fixed by duplicating and downloading code etc. and Yoast does have an easy button to remove theme modifications in one click. I have used Yoast with Wordpress previously and am so happy there is now a Shopify integration! I have contacted the support team about six times during set up and they have been nothing but friendly, professional and have seriously gone out of their way to help me. I honestly feel the fee is worth the price with the free educational tools which are available and the fantastic support from the customer service team. I already feel my site has improved due to this app and it confirms the SEO changes I am making are effective. Finally, it’s important to realise nothing is perfect when starting out, but it’s how you deal with the problems that makes the difference. The Yoast team have already started fixing an initial bug that was mentioned and I feel the speed of getting it sorted is excellent. Thank you so much for all your help - and shout out to Jose and Michael who have helped me with numerous questions!
Developer reply ·
Thank you Helena for your review! We are pleased to hear that you are set and ready to go. Feel free to reach out to our support team in case there is anything else we can help you with; we will gladly help you out!
Stay well clear! I downloaded this app as I wanted to show all product reviews on every product page. I contacted customer services via email with the correct csv required to upload my previous reviews. They informed me they needed more information and if I wishes to upload more reviews it would be $99. This service is actually free with many other apps. They also sent me an email 20 minutes later, before enabling me to reply, saying they were wrapping up the conversation! Why?!? Give at least 24 hours for an email response, it’s not like I was wasting time on a live chat. I then deleted the app and I was called several times about why I had done so. I explained I did not want to discuss it further and blocked the number. They then persistently continued to call me from other numbers and left voice mail messages asking about my business goals. Absolutely appalling after I stated I no longer wanted to work with them. I have now used Fera.ai with no charges, easy to install (so haven’t needed to contact customer service) and app appeared exactly where and how I wished without editing any code.
Developer reply ·
Hi, We are really sorry to hear the above and can only apologise that you didn't have the initial experience you were expecting. We do take our client's feedback seriously. After seeing your original chat, prior to your review being left, our support and sales teams both reached out (crossed over, unfortunately) as just wanted to ensure you were receiving the support you needed. It's really important to us that all of our clients get the assistance and advice they need and so we were keen to make sure that was offered to you also. We have updated our records to ensure that are not contacted moving forward. If you do need anything please don't hesitate to contact us. We wish you all the best with your reviews journey. Kind Regards The REVIEWS.io Team.