Dr. Green Life
United States
Reviews (4)
The app performs exactly as expected, but what really stands out is the exceptional support. No matter the time of day, I get a response almost instantly whenever I reach out. We’ve encountered a few complex discount scenarios that the app couldn’t handle out of the box, yet the support team has stepped in and created custom solutions for us every single time.
We initially started with just the reviews feature and never ran into any issues. Our dedicated Customer Success Manager has been great in helping us continuously improve the program. At one point, Okendo introduced us to their loyalty program. While they made a compelling case, we didn’t have the resources—or the immediate need—to make the switch. What stood out was that they never pressured us like many sales teams do. Eventually, we decided to give it a try as it offered a chance to consolidate several apps. The implementation team was fantastic (I'm looking at you Chelsea!). Knowing we’re a small team wearing many hats, they assured us the process would be low-effort on our end—and they absolutely delivered on that promise.
Skeptical at first. There is no way we could increase our revenue by 20%. Well, we didn't increase by 20%. We're now at 45% and growing! It only took 48 hours to be a believer. We started with just Klaviyo and then integrated Google Ads and are about to integrate META. The data we get from Aimerce's dashboard has helped us make some big decisions with our business. Yiqi is extremely knowledgeable and super responsive. She listens to your needs and applies updates accordingly that will help your business. Don't think twice - sign up!
We just started using them in November and so far, so good. There was a lot to learn from the get-go and we are continuing to learn how to best use the app to its fullest capabilities, but I must say if there's one thing that they do really well it is customer service. Sathiya is the rep that I have mostly interacted with, and she is quick to respond and always gives a detailed and thorough explanation.
Developer reply ·
Thanks so much for taking the time to leave us a review. It's great to hear that you are continuing learning the program from after the onboarding stage, and want to use it to the best of its abilities. We're also so pleased to hear that you are pleased with LoyaltyLion's customer support, and in particular Saithiya's help. We'll be sure to let him know that his support has been invaluable to you, and his detailed and quick responses are helpful.
