King & Tuckfield

In just 15 minutes I learned more than I ever could from hours of YouTube tutorials. Jordan was energetic, practical, and clearly knows the app inside out. He answered every question quickly and accurately—and often anticipated what I needed before I even asked. It’s the first time (and maybe the last) I’ve spoken with a representative who truly understood the product and actually listened.

Poor customer service. Emailed and received no answer. I then connected via chat and took a while for them to take note of it. Opened a new ticket disregarding any screenshots or descriptions I put before. Did no thorough investigation and came back after two days telling me something I already knew, washing their hands that it was a XERO mistake (clearly wasn't). I re-wrote on an email the issue and asked to escalate. I received a standard response that it will "take a while" and I should upload to XERO manually. We pay $20/mth for a product that doesn't work and has no solution, unless you sell without Duties and Tax. Thank you for your feedback - we are very sorry to hear about the delay in communication you’ve experienced. We can certainly understand how this can be frustrating and take your feedback seriously. I have checked in with our support team and can see that they are currently investigating the issue. We hope to get you back on track soon as possible. Thank you for your patience while the team works to get to the bottom of the issue.

Customer Service is the best we've encountered. Always responsive within minutes and straight with the solution. From amending user interface to unlocking features and more complex work such as alternative SMTP setup, they have the answers. App is a great add on on our new Shopify theme for our Back In Stock emails and replaces our older and incompatible Klaviyo snippet.