Gardensofthesun

the technical support tried helping us, but the app didn't meet our needs.

Works great, but giving it 4 stars because the Instagram login doesn't work. Supposedly this is true for all social login apps out there, which is a shame because most people find my website through Instagram. Instead of the client's email address it creates username@instagram.com - of course now clients don't receive their account creation confirmation or order confirmation emails, which leads to confusion and unhappy customers. I've turned it off for Instagram and it works perfectly smooth now. There's no help or customer service within the app itself, but there's an email address on the Shopify apps space. Richard is very quick to respond.

Awesome app. I ship over 95% of my orders internationally, and international shipping takes time. Aftership helps me stay in touch with my customers during the shipping. It also provides a platform where customers can easily track their package in English - especially helpful because my local shipping provider only offers a local language tracking page. That alone is worth the money. It will send emails or even SMS to customers letting them know when their package is out for delivery or when there has been a failed delivery attempt. I can even customise these emails to let my customers know what they can do when there has been a failed delivery attempt. I also chose to let Aftership email me when a package has been delivered. This is awesome because I can then follow up with clients to ask how they like their product. I'm actually trying to turn this into a post-purchase automation.