INFRAHEAL

Terrible app. I was a client for quite a while and wish I had tapped out sooner. We experienced multiple bugs and glitches that the team repeatedly approached with bandaid fixes, only for the same problems to return soon after. These issues ended up costing us a significant amount in lost sales, as many of them directly affected the cart, including items duplicating in quantity or the cart freezing. We also found that these issues were causing our ATC events to be overcounted, which had a significant impact on the data being carried over to our advertising platforms. The last straw was when the issue happened AGAIN, except this time the cart quantity was not only duplicating, but tripling after selecting ATC just once across our products. We had a sale running at the time, and customer service told us we would need to wait 12–24 hours for their devs to "look into it". We simply could not afford to wait that long, especially when this same issue had already returned multiple times. By the time they got back to me, I had already switched over to a much more reliable cart app. Their proposed fix was that they now had a new V2 version of the app and recommended that I install that instead. Fantastic. That was the solution after the bug had already returned multiple times and impacted our conversions for who knows how long. We also received complaints directly from customers about issues with the cart, so this feedback was not isolated to what we were seeing internally. What further confirmed the issue for us was that only a few days after switching cart apps, our ATC rate normalised despite similar traffic volume, and our conversion rate improved significantly. We are a 7-figure brand, and I am confident in saying that we potentially lost thousands of dollars in sales from the same issue occurring without us even knowing. I am just glad our customers were there to point out the cart issues when they happened. Terrible app. I was a client for over a year and wish I had tapped out sooner. We experienced multiple bugs and glitches that the team repeatedly approached with bandaid fixes, only for the same problems to return soon after. These issues ended up costing us a significant amount in lost sales, as many of them directly affected the cart, including items duplicating in quantity or the cart freezing. We also found that these issues were causing our Add to Cart events to be overcounted, which had a significant impact on the data being carried over to our advertising platforms. The last straw was when the issue happened again, except this time the cart quantity was not only duplicating, but tripling after selecting Add to Cart just once across our products. We had a sale running at the time, and customer service told us we would need to wait 12–24 hours for the team to fix it. We simply could not afford to wait that long, especially when this same issue had already returned multiple times. By the time they got back to me, I had already switched over to a much more reliable cart app. Their proposed fix was that they now had a new V2 version of the app and recommended that I install that instead. Fantastic. That was the solution after the bug had already returned multiple times and impacted our conversions. We also received complaints directly from customers about issues with the cart, so this feedback was not isolated to what we were seeing internally. What further confirmed the issue for us was that only a few days after switching cart apps, our Add to Cart rate normalised despite similar traffic, and our conversion rate improved significantly. We are a seven-figure brand, and I am confident in saying that we potentially lost thousands of dollars in sales from the same issue occurring without us even knowing. I am just glad our customers were there to point out the cart issues when they happened, otherwise we may not have known the extent of the problem. This app sounded affordable at first, but the issues it caused ultimately cost us far more than we ever saved by using it.

This app is excellent. Easy to use, advanced features and the customer service from John was fantastic! Thank you.

This is a great app and the customer service was exceptional.

Great app and the customer service was excellent. I recommend this 100%.

Great customer support and easy to use reviews app!

This app has many great features which has allowed me to create impressive shopify pages with ease. The best part is the customer service. I have run into some technical issues upon initial use of this app, but the support team were very helpful (Thanks to Mika) and stayed on and assisted me until the problem was resolved. Also the subscription price is very affordable in comparison to other similar apps I have tried. Thanks!