KyotoLux
Japan
Reviews (10)
Julia provided exceptional technical support by resolving my schema issue quickly and thoroughly, explaining everything with great patience and making a complicated fix completely seamless.
Thanks to Felix; he helped me resolve some issues.
They offer a free plan, which is very helpful for new stores.
Offering a free allowance helps early-stage stores save on costs.
Thank you, Jenny, for your prompt follow-up and for helping resolve the issue. I really appreciate your professionalism and support.
Please install with caution, as it caused my product images to become misaligned; it took me three days to troubleshoot this. If you notice any image misalignment, please try turning off this application.
Developer reply ·
Thank you for sharing your feedback, and we’re really sorry to hear about the trouble you experienced with image alignment. There was a brief compatibility issue affecting some stores in early October, and we released a fix for it on October 5. It looks like your installation may have overlapped with that short window, and we sincerely apologize for the inconvenience it caused. Since then, the issue has been fully resolved, and PAL now works smoothly across all product images and layouts. We appreciate you taking the time to try the app, and if you ever consider giving PAL another try, we’d be more than happy to assist with setup. — The PAL Team
Customer service (Ricky) is really great, quick and efficient. The app interface is also easy to use, and I would recommend this app to everyone.
Thank you for your support, you are a great customer
Developer reply ·
Thank you for your kind words! 😊 It’s customers like you who make everything we do worthwhile. We're always here to provide the best support whenever you need it. 🙌✨ If there’s anything else we can do to help, don’t hesitate to reach out! 🚀
