Tonraum.studio
Austria
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Reviews (6)
Great App, Great Support! I had a problem that wasn't directly related to Tevello and that I had brought on myself. I received immediate and very professional assistance. Highly recommended
5/5 – Reliable shipping solution we keep coming back to We've been using Sendcloud for over a year now and the experience has been consistently positive. Setup was straightforward, the interface is intuitive, and day-to-day operations run smoothly without much friction. We're now expanding with a second webshop — and Sendcloud is the obvious choice again. That probably says more than anything else.
Bisher sehr zufrieden. Service ist sehr zuvorkommend und freundlich,
I usually try to avoid bad reviews. In this case, however, I want to warn you. For over a month now, there has been an error where the booking widget on the website very often does not load and bookings are therefore not possible. The result is lost customers and thus lost money. Ok, things like that can happen, but the bad thing in this case is the support. When I reported the error, I was told that the error had already been fixed. I had to prove the opposite. Then I was told that it was because my browser was out of date. Nonsense, I test several browsers in different (current) versions. Then I was told that it was only on Apple systems, which After a month, they reported the problem as solved, but I was able to reproduce the error in seconds. Either the support is completely incompetent or they are deliberately telling untruths. I don't know, but either way is bad and makes working together impossible.
Developer reply ·
Hi Oliver! I do apologize for your recent experience! There was clearly some misunderstanding with the handling of this issue. We have been tracking this issue for some time, and haven't been able to truly derive a solution for it, because we haven't been able to reproduce it. The records that we have on this issue have highlighted it to be "Device-specific". We were able to make the assumption that this is iOS related. However, we were not able to reproduce this issue on recent iOS versions and devices. It wasn't until last month (September) that our developers discovered that the widget wasn't loading for iPhone 11 Pro Max and on the version 13 iOS. So, we were only able to reproduce this widget rendering issue on iOS devices with the version 13 OS. We discovered this was due to the device and the browser being outdated. So, we had to update Babel on our end to convert the Javascript to a readable format for outdated iOS devices. Part of the confusion in conveying this information to you was that the solution was released, but was then reverted due to some issues that arose, which was believed to be as a result of the deployed solution. The solution was then redeployed and this was confirmed around September 23rd, 2024. We were able to run tests on our end, and the widget now loads for older iOS devices. But unfortunately, it seems there are still instances of the widget not loading for iOS devices. The recent reports have brought to our attention that their might be an issue with how Safari is handling cache. We have followed up with you to express our apologies, and we do hope that you can work with us to iron out this issue. Synchronously, we are working on updating parts of the app, that we believe will help to solve this issue for the iOS devices that are affected. Thanks! Success Team at BTA
Good app with good and courteous service. I love the grid view of the event calendar! Unfortunately, in my opinion, it has a few logical weaknesses and is therefore not usable for me. Nevertheless, 4 deserved stars Thank you for your positive feedback and for highlighting the features you enjoyed! We appreciate your input on the areas that didn’t meet your needs. Your comments are valuable to us, and we’ll keep them in mind as we continue to develop the app. We're glad to have earned 4 stars from you and hope to better meet your expectations in the future!
