BTA Appointment Booking App

It had been a while since I last accessed the app to make any changes. When I tried to log in today, I found that the app's configuration had changed. Rana helped me very quickly to understand how to proceed. Thank you so much!

Book That App is great for all the services we offer. Thanks to the team for helping with a glitch, it was sorted out very quickly so we lost next to no down time on the website with our bookings. Super helpful team, thank you.

Rana Waleed helped with an issue we had with book that app. He was very friendly and efficient.

Very helpful call!

The chat function has an AI assistant but it offers you a real person at any time which you get in just a minute, and they will help sort everything you need no hassle. Without their great assistance I would be helpless!

I had a major issue with a product booking and Rana truly helped me resolve it and it was very nice knowing that with BTA, we are covered. Thank you so much!!!

Been looking for an alternative for Calendly which integrates directly with Shopify and this has ticked all the boxes for my needs. When needing help, customer support has been quick an responding and implementing fixes and solutions where needed. Would recommend

Have been using BTA for a few years and very pleased with it! It meets all our needs. The best part for us is that customer service is extremely prompt if you need assistance!

Amazing customer service from Rana Waleed. I am such a dinosaur when it comes to setting up anything remotely technical. Extremely helpful and patient and waited to make sure my questions were answered properly. Thank you.

We’ve been using the app for over a year to manage our classes, and it’s made our day-to-day operations so much easier. It saves us time, improves the customer experience, and the BTA team is always responsive and quick to help. Highly recommend!

As a small business, we don’t always have much time to dedicate to the technical side of things, so having the support from the BookThatApp team whenever we need a change, an adjustment or simply have a question makes a huge difference. Sisco was amazing. I really appreciate the support!

Good

these guys are extremely helpful. try yourself and if you run into any challenges - talk to a human. in my case Rana W and Sisco C were able to answer all my questions and correct my issues. i also learned of some new funtionality i didnt even knew excisted! 10/10 would book that app again

Buena app, sobre todo el servicio al cliente en su chat, muy cordiales, con respuestas rápidas y acertivas.

The BEST customer service I have ever experienced! Every time I can't figure something out or have issues, they respond with extremely fast help. Highly recommend.

We've tried every scheduling app out there, and BTA is the only one that meets all of our needs. Excellent amount of customization and flexibility, and the customer support is very easy to get ahold of and work with for answers, troubleshooting, or feature requests. This is our 5th year using the app, and we're huge fans. Highest possible recommendation!

Easy to use app and great customer support from the team. Have used it for 5 years now and we are very happy with your service, thanks.

Really helpful support team who are open to suggestions for product development.

Nous avons demandé de l’aide pour la configuration du site et le centre d’aide a été très efficace et très rapide. Ils ont pris le temps nécessaire pour répondre à notre problématique ! Merci !

Great app with GREAT customer service. Thank you Rana!

Tried to install the app and use a basic Event Calendar widget on the Horizon theme. Does not add block correctly to page. Event calendar displays very small. Unable to edit settings to make calendar fill page. Super frustrating. UPDATE: Their reply makes it seem like they worked with me to get it solved, but they did not solve it. Their tech support recommended I hire an external dev to get it fixed. I had to use outside support to solve my issue. Do not believe their response.

Struggled to get the most basic functions to work on my theme. Spent so many hours trying to make it work but it just never fully realized the way it says it will!

Sisco was so helpful with the issue I was having with the app on my webpage! He knew exactly what the issue was and easily walked me through how to fix it!

Easy to use and understand. Excellent support and friendly can-do attitude. Much appreciated as am out of my depth in the technical realms!

À chaque fois que je demande de l'aide, il me réponde très rapidement et ils sont super efficaces. Excellent service à la clientèle!

This app generally works well although we've had a few bugs to work out of the system. Customer service has been helpful though.

Fixed some issues that happened within minutes. Very responsive and helpful staff. Rana was great.

Been using this app for 4/5 years and love it. its super easy to use and the support team are incredibly quick and helpful to resolve any issues (of which there have been few). Very much recommend this app

Perfect app for our party bookings. Has everything we need and the customer service is super helpful.

We've been very happy with Book That App. It works well, is easy to use, and has everything we need. The support has been excellent, especially Scisco. He always replies quickly, is friendly, and goes the extra mile to help whenever we have a question or run into an issue. Good app and even better customer service.

This app gets the job done, and they seem to solve issues quickly. It is very good if you have a high volume of people coming to your site, and need to hold appointment times while the customer is checking out. They have fast customer support with human agents, which is extremely helpful!

Using this app for 5+ years now and it has been a reliable and easy to use tool. Great experience with support as well where they were able to fix an issue and help with configuration steps within 5 minutes.

great app! thank you rana yo are really kind and really helpful

Rana was very helpful even when he couldn't hear my from technical issues. managed to fix my concern very quickly. thank you!

Great app with a lot of features. Support is incredibly responsive and helpful!

Sisco has helped me in different occations and everytime it's been super helpful and patient while helping me fixing some minor problems that I had no idea how to address. Thank you so much

We had an urgent issue where our checkout button was being blocked after a domain renewal, and Sisco C. from the support team helped identify the problem quickly and got everything working again. This is actually the second time Sisco has helped us with an issue, and both times the support was fast, clear and very helpful. The app is very useful for managing reservations, dates and availability on Shopify. For a rental business that depends on online bookings, having reliable support like this makes a big difference. Highly recommended for rental businesses using Shopify.

Rana helped me set this up. If you have any trouble just reach out to support and they'll dialed in.

Had a small issue with a price not updating and was helped straight away - problem sorted quickly many thanks to Sisco C.

Amazing support experience! The team was incredibly patient and helpful throughout the entire setup process. We had a very specific booking configuration for our dress rental business, and they took the time to help us troubleshoot every detail until everything was working correctly. While the app does have some limitations depending on how customized your booking flow needs to be, it is still a great tool overall, and what truly makes the difference is their support team. They were responsive, kind, and genuinely willing to help us find the best possible solutions for every situation. We really appreciate all the support and would definitely recommend them!

Rana was so helpful! He accommodated the time I was available, fixed the issues I was having and then also showed me how to fix/prevent in the future. Thank you so much Rana!!

Rana was very fast & helpful! They looked at our store, edited the code, and fixed a random issue. Thanks!

Rana anwsered all my question and fix my calendar in less then an hour!

We have used BTA for years now and its been great. Just had a random issue today and they hopped on and fixed it very quickly, I really appreciated how fast and easy they solved my issue. Thank you Rana!

Thank you for clarifying my concerns Rana! I appreciate your help and for doing your best to explain the tool to me.

Great app and awesome support that helped me with my issue in a professional and timely matter!

Rana was an AMAZING help!!! I was nervous about explaining a complex issue over the BTA chat, but Rana was able to fix my issues almost quicker than I could type them out. There was one issue that we could not resolve through the chat, so Rana set up a Meets session so that we could share screens and resolve the remaining issues very quickly. I am beyond delighted with the BTA support team! Thanks again, Rana - you made my day so much better!!!

Really helpful and such a great tool to have on the website. The team behind the app are really quick to reply and will help you edit code on your app for you.

I’m new to this app, but my experience so far has been excellent—especially the support. It’s easy to get help through chat whenever I’m unsure how to set something up. Today I worked with Sisco, who was incredibly knowledgeable and helpful. They not only configured the app exactly how I needed it, but also took the time to explain the setup and reasoning behind it so I can manage it on my own moving forward. Thank you so much!

Sisco on the support staff really knows what she's doing! She was phenomenally helpful and sorted out my problems in no time at all!

The lady that helped me made my day. Rana Waseed

Super fast and friendly support! I got clear instructions and immediate help with my setup. Great experience, thank you for the professional assistance!

Very easy to use and tech support is great !!!!!. The tech Support all of them have been above and beyond

Support was very helpful! I was getting frustrated with my lack of app knowledge and they were very patient and assured me they could help.

Book that App has been the most frustrating system ever! BTA has constant problems, everything from not allowing people to book same day or multiple days. The checkout on book that app is now not allowing people to check out their rentals. Super disappointing, costing me tons revenue because customer can not check out for rentals...DOT NOT USE THIS APP!!!!!

Been using for 3 or 4 years - decent app. Customer service is always extremely responsive.

I've been using this app for 2 years and it has been incredible! Whenever we are unsure about a change, they are always so quick to respond and help us in anyway possible. I highly recommend this app to anyone looking for a reliable booking system!

So far this app has been perfect for us! Rana from the support team has been an immense help with any questions we had along the way. We love the deposit feature for our bookings, and look forward to fully launching this in our shop in the coming days! Adding an update to say their support team has been great. They’re always available and willing to help us find a solution whenever we reach out.

Five stars for BTA. I’m very satisfied with the tool and the service provided. A huge thank you to Rana Waleed, who assisted me with the setup with incredible patience and kindness. It’s a pleasure to work with professionals who are so willing to help. Thanks for everything!

Constantly need support to book due to unfriendly interface. Good luck talking to someone on a weekend. Overpriced and seems like it hasn’t been updated in years. Black outs are annoying, I should just be able to select what days I want to book things on and repeat it. Not block out every day I am not needing a booking.

2026 Update Had a business impacting technical issue, which Shopify couldn’t fix. Went back to BTA & they resolved the problem. As always, great technical support & ruddy good booking system. Thanks Just Fabulous. It works so well for us to get students to book courses online with no administration intervention. Allows multiple payment options to work seamlessly with the booking. Took a little while to iron out some display options, but now it's how we like it. Great support too. Great App, get it if you need to sell courses and book online.

i dealt with sisco.c and they were very helpful with quick speedily replies, would highly recommend

This app has been incredibly helpful for my business. It’s easy to use, well-designed, and works exactly as expected. It has saved me so much time and made managing everything much smoother. The setup was simple, and the features are very practical and reliable. Customer support is also responsive and helpful whenever needed. Overall, it’s a great app that genuinely adds value. Highly recommend it to anyone looking to improve their workflow!

I have been using BTA app in Shopify for several years to manage online reservations for our tours and I have been very satisfied. I have been able to customize the app's settings to get it to do what I need and customer service and support has always been quick, helpful, and effective.

Amazing customer service and support! I asked if they could personalize a specific field to help optimize the rental experience on my website, and they not only added what I needed but exceeded all of my requests. They were super responsive every step of the way. I would absolutely recommend this app to other businesses and reservation platforms. Huge thanks to Rana and Sisco for being so helpful — truly appreciate everything!

The app is robust - a bit tricky to navigate on your own BUT the customer service is phenomenal and they will walk you through how to setup and troubleshoot to resolve your issues every time you ask!

Mr. Sisco was extremely kind and helpful. He assisted me with my website with great professionalism, explaining everything clearly and patiently. He was always available to answer my questions and find effective solutions. I highly recommend working with him.

Mostly reviewing about customer service: recently I spoke with Rana, who was very helpful, friendly and responded quickly. When I've contacted BTA during work hours it is quick and easy to get in touch with a real person to chat with, which I appreciate. The app itself is pretty good, though it requires a fair amount of learning to get things working the way we want. Also not a lot of customization aesthetically. It seems like there are many customer experience features to customize but it's not obvious what each one does. I wish there was a small explanation under each Title telling you what exactly it does. Since the customer service is good its helpful to just reach out if you're confused about anything.

Thanks so much to the Bookthatapp team for their excellent support, the platform is intuitive to use, and we've found whenever we need extra support the BookthatApp team are on hand quickly to help with ideas and solutions!

We use the various BTA widgets to manage the sale of classes, courses, hiring equipment and setting appointments. It's all fairly simple to set up, and if you've got any questions the support people like Sisco are very good at solving any problems.

This app was exactly what I needed! 1 event, 24 time slots. Tech support was johnny on the spot and helped me get everything setup the way I needed it. Thank you!

Genial! Me solucionaron inmediatamente un problema. Os recomiendo Me atendio Sisco. Pero siempre hay alguien amable y con ganas de ayudar

Rana was amazing! The customer services is always top tier.

The customer support team was incredibly helpful and guided me through every step. I had an issue with setting up timeslots in the app, and they helped me resolve it quickly and efficiently. Everything is now working perfectly. Highly recommend their service!

Unethical Pricing and Locked Account Access I used this app for over two years on the $29 plan. When my plan expired, I was told I’d have to pay $49 for the exact same plan, a steep and unfair increase. What’s worse, I was locked out of my own account and data unless I paid the higher amount. Support repeatedly asked me to confirm deletions I couldn’t even see, leaving me unable to access or retrieve my information. This experience felt unprofessional, manipulative, and deeply disappointing. I would not recommend this app to anyone. If you value fair treatment and data access, stay away. Once your plan ends, you risk being completely locked out of your account.

Every time I have a question or a problem that needs solving, the support team with Book That App is there in a timely manner, solves my problem, and is kind and considerate when doing so. We love the BTA team!!

We use BTA in our shopify site to manage class enrollment and events. The tutorials section in the help center is very detailed and makes the program easy to use. When I can't find what I am looking for there, the customer service team is very quick to respond with helpful advice and offers comprehensive solutions.

BookThatApp is a fantastic service that truly services all our booking needs. The customer support team is beyond fantastic and is very patient to understand the business needs. Would highly recommend it!

The customer service is amazing, they are fast and willing to help and explain every detail.

BookThatApp is worth its weight in gold for the customer service alone — truly phenomenal! Every question I had was answered quickly, clearly, and with so much care. The features themselves are powerful and intuitive, but it’s the level of support that really sets this app apart. Absolutely worth a try if you want a booking system that actually feels human behind the screen.

Für unsere Anwendung ist diese App genau richtig! Und falls man mal Probleme hat wird einem über die Chatfunktion wirklich immer schnell geholfen.

Amazing Support from Sisco! I was having trouble with some coding and getting BookThatApp to work properly on my Shopify store, and Sisco was an absolute lifesaver. He figured out the issue straight away and helped me get everything working perfectly. His support was quick, professional, and super helpful — such a great experience! Thank you so much, Sisco!

We are a smaller art studio that offers a lot of classes with online registration and have been using the app for about 4 years. This app has been perfect for what we have needed. It allows us to capture all the necessary questions we need when having clients register, it sends reminders and allows us to email a group all at once about the event. Not only do we book classes we also book private events, and this App generated a calendar we can place on our website allowing community members to see what is occurring on different days. Anytime I have had an issue their support team has quickly helped to resolve the issue and show me what I can do moving forward. I highly recommend the app.

Been using BTA for quite some time. Very easy to use, and if you ever find that you don't understand something or need to figure out a way to get something to work, the Chat function is always there and they're very responsive and helpful. Super handy and also easy for my clients to use on the website!

I have been using BookThatApp for a few months now, and it’s a great app. Aside from the app itself and the features I’ve been enjoying overall, I want to give special mention to the support team. We have several consultants using the app for bookings, which means we often have a wide range of queries that require assistance. Honestly, BookThatApp has one of the top three support teams I’ve ever worked with. They are incredibly helpful, quick to respond, and provide detailed, thoughtful support. You can really see the effort they put into helping you find a solution. Thank you so much to the BookThatApp support team, we truly appreciate both your app and your excellent service.

Oversells what it can actually do. Purchased it specifically for its bundling functionality, but it's basic at best and can't handle multiple variants. Support documents were vague and outdated, and this was not made clear until I purchased the upgrade to test this out myself. Setup is very confusing and technical. Support is abysmal with vague responses and a 24 hour wait.

BookThatApp is a fantastic app – easy to use, reliable, and perfect for managing bookings. The customer service is top-notch, always quick to respond and very helpful. Highly recommend!

Great application. We've used it to book our classes for a few years now, and were pleased to discover that it could also handle booking service appointments! Lots of functionalities, easy to integrate with Shopify shops and also support the use of services. The support is very good as well.

コロナ禍のときに、来店予約を受け付ける必要が生じて導入。「カートをスキップして予約できる」という手軽さに魅力を感じて使い始めました。 以来、3年使い続けています。 その後、無料の来店予約、有料の体験予約、複数日にわたる有料の宿泊予約と、活用の範囲が広がってきましたが、その高機能さと柔軟さがすごいなと思います。 複雑なことをやろうとすると設定はちょっと難しいのですが、奥深いアプリだと思いました。まだまだ機能を使いこなせてないような気がしています。 サポートも迅速で充実しています。

BTA are the best choice when using Shopify. However, their application is very finicky and errors can happen continuously, which is a firm no in tourism. They seem to have no desire to integrate with OTAs and keep pushing irrelevant apps like email marketing which isn't going to grow sales. If you use this app, you have to be VERY detail orientated and double check everything if you make one tiny change, it will mess everything up.

Gros point fort : le support technique d'aide (assistance client) de l'application fonctionne très bien, les réponses sont réactives et efficaces. Merci !

We love this app and it has become crucial to the running and organisation of our events business. The thing I like most is that they are quick to respond and usually fix my little issues for me quickly and efficiently leaving me to get on with the daily running of my business instead of having to become a web expert. Highly recommend

Sisco on the live chat was such a massive help, and was available immediately for my query. Thank you Sisco for your friendly and helpful manner. My query was resolved efficiently

Très réactif pour aider super hotline

Great app with a lot of functionalities, easy to integrate with Shopify shops and also support the use of services. The support has been very good as well

2025 EDIT: I've been using BookThat for more than six years. We currently have a waitlist issue that I've gone back and forth with support for more than 3 weeks. This app is crucial to my business, and I'm spending way too much time re-re-explaining the issue to tech support. I also feel that the apps appearance in my theme is sloppy and amateurish. It's like you're on a nice website, then you go to register or waitlist for a class and you're in an archaic interface. Seems like for what I pay, the app could look a little more streamlined. Edit: The following issue from 2018 has been fixed. My experience in recent years has been positive. Thank you BookThat! If your product has a capacity limit, be warned: there is an integration issue between Book That and Shopify that has yet to be resolved. Therefore, if your customer leaves their class/tour in their cart or if they respond to an abandoned cart email, they will be able to purchase the class/tour--even if it's sold out. Further, those bookings will not appear on your run sheet "roster." We've had several very dicey and embarrassing moments when classes overfilled, catching us off guard and making us look very amateurish. We teach cooking classes, so not having enough ingredients for paying customers is an epic fail. I am not alone in this experience. Read through these reviews, and you'll read about other companies with overbooked tours and classes. Of course, you can manually monitor your Shopify sales and compare them against your Book That bookings, but I don't feel I should have to go through this added layer of effort--it's the reason why I pay for the app. Book That is aware of the issue and is currently unable to rectify the problem as they are unable to access the code. We have paid two different third party developers to help us with this issue and our current workaround is: 1) adding a cart timer and 2) directing abandoned cart emails to the product versus the cart. Neither are fixes nor make for a positive customer experience. For a booking app that works with Shopify, this is our only option. Once Shopify and Book That work out this issue, this will be a five-star product.

Es lo que buscaba para una tienda de Tours vacacionales y el soporte que brindan es de lo mejor, la recomiendo ampliamente