Kaier
Taiwan
Reviews (6)
Too many Bugs, and the worst bug is the customer service, shall we do the debug for Lumise ? I can, but they read without reply make me wanna quit it and leave the 1 star rating. Recently they still sent the mail to us and ask for give them a chance ,what's going on ? Why you don't reply us your app full of bugs at beginning ? I had reply you not to bother us any more, but you still send the mail to us ... , I had resend you mail to shopify , they will told you not to do it .
This app provide the size chart function and it help our web look amazing. Especially for the fashion industry .
Server very slow, sometimes the [ Customize Button ] on product page no show . Predesign template working table too small, it's hard to do the design .
When finish download and do the mail verify, it lead to a Billing Page and show me (Please select a plan you are not already suscribed to); I select any planalready but it keep show (Please select a plan you are not already suscribed to); I can't do any try process.
Developer reply ·
Hi, thank you for your review! It looks like you haven't confirmed the app charge in Shopify just yet. Can you try again the following: 1. Open Colorlab from the Apps page in your Shopify store 2. Choose a plan and confirm, you'll be redirected to Shopify 3. Confirm the plan in Shopify, you'll be redirected to Colorlab and your trial has started If you encounter any issues, our Support department is happy to help you - you can reach us at support@colorlab.io. Update: we haven't received a reply from you, but from our records it looks like you have succesfully activated your subscription. If you still need any help, don't hesitate and reach out to us for assistance.
1. The products especially for the clothes should have multiple colors, it can't do the change on [ Customize Product ] page . 2. [ Store Plan ] only provide 50 customizable products, that's not enough for us to use , can it cheaper or provide more customizable products but keep the same price ?
Developer reply ·
Hello, thank you for your comment. We would like to check your issues, we've sent you an email with details.
1. It can't be used by Mac, only support Windows. 2. When share to Social Media, it don't share to Social media, just let the Design board back to Product Page and show a very small design board . 3. Downlaod PDF fail. 4. Mobile use unfriendly. 5. If we can upload our element, that's perfect. Hi Kaier, Thank you for your review Can you send us an email here: support@printcart.com Our team will check and fix the problem you meet with our app Best regards Printcart Support Team
