Lumise ‑ POD Product Designer
by Ecombe · launched
View in Shopify App Store ↗Reviews (42)
It completely crashed, but no customer service or informaiton updates at all, cannot find anyone, has no idea about the situation.
I have persisted with this app because I am optimistic and see that this could be a great app with some updates. It is not actually compatible with Shopify as it takes over the shopping cart/checkout entirely. So if you run other apps that require the cart and checkout to remain as standard, it will not work at al for your store. It sets up a shopping cart within the Shopify shopping cart so there are 2 checkout buttons. UPDATE (1st AUG 2023): The developers have now been helpful with working on the coding for my store so that the messy checkout this app makes is better for our customers. This app does have plenty of possibility and potential and I still hope that in time the required improvements will be made, however it is a way off from actually being properly compatible with Shopify, especially if you sell items that do not require customisation along ones that do using this app. UPDATE (26th APR 2025): Where has the advertised Live Chat Support for this ap gone?? Sadly there is now zero support available for this app. It completely stopped working for no apparent reason! We had to contact every customer and ask them to email the details of their designs to us and remake all the designs manually! Thankfully our customers were very understanding, however the massive time and admin cost to this was horrible. No response to emails to the developer. After searching for alterrnative contact details I found the Lumise App facebook page. The response to the message was that this app is now managed by a different company! This is appauling. Changed my review from 3 stars to 2 stars. The app has potential but without any support it is nothing but a liability to any business and we do not recommend it. UPDATE (24th AUG 2025) - Due to the app no longer being compatible with Shopify until it is updated to meet the requirements of the new Checkout and Thank You pages, we removed the app. We are thankful for the fast assistance of the new management and wish them well for the future of Lumise. The app has potential but needs work to be suitable for Shopify. Review upgraded from 2 to 4 stars in support if the assistance received to remove the app from my website.
La app contiene fallos, como el uso de un checkout alternativo al genérico de shopify, la falla en la traducción de textos para tiendas multilenguaje y parámetros incorrectos o fallas a la hora de subir imágenes en el diseñador de productos. Además el equipo de soporte es muy lento para resolver dudas o ofrecer asistencia.
Even though app says live support, one day they just decided to remove it, when you send them a message on messenger they say for shopify you need to email them. Haven't heard back from them since. App is filled with bugs they don't bother to solve, they only give temporary solutions. For example in more than one instance I downloaded a design customer made as a pdf, and the pdf file was wrong so we produced and sent out a wrong order. When I contacted the support they asked me to use the other download methods so basically you will always have to double check. Do not bother paying for this app, its clearly not made for shopify.
I have been using the app since 2022, Just as satisfied as today, knowledgeable and helpful staff who always help. They have really been there for me since I started my business. I strongly recommend everything is so simple on the app also if you have questions you have knowledgeable staff who really help and get started with your business. I want to thank Andy who has helped me with everything and always helps when I need.
Jade and the rest of the Staff that helped me did an excellent job in resolving an issue I had with the app. They walked me through it and also did extra in removing some buttons I felt were not necessary. I recommend this app to creators like me. Thank you for the great work!
This app does not work. After integrating this app into my website, my checkout button broke and I was unable to make sales. The support team did not help me. If you want to install this app, think twice.
Amazing product and team! I have been using this product for a few years now on Woo and revamping my site on Shopify currently and had a few quick questions which I got immediate help and professional communication. I love this product and team :)
I recently reached out to the Lumise Support Team for assistance, and I must say, the experience was top-notch. The team was prompt, knowledgeable, and incredibly helpful. Special kudos to Andy, who went above and beyond to ensure my issue was resolved efficiently. Their dedication and professionalism truly made a difference.
Their team is very helpful and friendly! Jade responded to my request quickly and had my technical issues resolved in a timely manner. Love their work very much.
I believe it's a great app but is a little challenging to get started. Support is very good though. I just wish I would have made contact sooner.
Great app! Good customer service too, Andy helped me multiple times when needed it! Great addition to my website
Overall a good app. I have the Shopify version and the Woocommerce version. The woo commerce version is by far better. The Shopify version does not allow for stock images even though their advertising says it does. Also support is not a good. I would give the woocommerce version 4 stars and the Shopify 2-3.
if -5 stars was an option thats what this deserves. Terrible application for shopify, does not support it properly, Should not even be an application option for this platform. Customers can only go straight to checkout once products designed, no option to add to cart and combine with non lumise products. Useless!!! Don't waste your time.
Best service! Man hat viele Möglichkeiten einen sehr schönen Designer zu bauen. Das Service Team steht einem immer beiseite!
David in Support helped me very quickly. Support is always ready to help with all my questions. I appreciate the Support Team at Lumise.
The team has helped up get everything set up and the product seems to work good. We are in the testing and getting ready to go live with the app soon.
Lumise is without a doubt the best product customiser in the world. Many of the features cannot be found in other customisers. An entire business can be created by simply using Lumise. My big disappointment is Shopify not allowing Lumise to have an Image upload resource or show a preview of the customised product. Note to Shopify: Please enable this! Lumise support is truly awesome! Quick and very helpful. Buy it today, you will not have any regrets.
Simple but effective, brilliant program. I needed help with orders being deleted after two months and the team helped me and got everything back within a day or so
This app seems cool but is lacking clear instructions on how to do some needed things. That would be fine, if someone would respond to emails, tickets, or Facebook messages. This seems like it would be great with the proper support. It's a no go for me though.
It is an easy to use app that does what it should. The support was helpful and fixed my problem quickly.
Excellent App! Excellent Support. This software quickly and easily makes your website look professional with additional functionality that will impress your customers and deliver sales :-)
Too many Bugs, and the worst bug is the customer service, shall we do the debug for Lumise ? I can, but they read without reply make me wanna quit it and leave the 1 star rating. Recently they still sent the mail to us and ask for give them a chance ,what's going on ? Why you don't reply us your app full of bugs at beginning ? I had reply you not to bother us any more, but you still send the mail to us ... , I had resend you mail to shopify , they will told you not to do it .
It has many features that covers a lot of requirements. It's hard to use it but their customer support helped me a lot!
I am still setting up this app but so far I have had a great experience with it and it seems to meet my needs. I had a few questions about getting started and they emailed back within 1 hour on a sunday, which i really appreciated. I have still yet to test the app on customers and see how the received files will print out, but i can't see a problem so far and the design looks really clean. I can't wait to release it to my customers! UPDATE This app has changed my life. I never realised you could create links to your design to share. I will create the customers design and send them a link, they can then edit it and send it back to me. With every order made by a customer, i can go in and make sure its centred and take out bits i don't need before print. This takes less worry of the customer of doing it wrong and cuts my set up print time by 80% My only suggestion to make this app perfect would be to integrate it with shopify's cart. I think customers get confused about having to put their print size in the cart first. It would be great if the 'checkout' button in the app took the customer to the basket page of the website instead of the final checkout page that has no way to go back to the website. I realise that i could perhaps move size prices onto the app, but this will also confuse them. They're a confusing bunch!
Honestly great app, the customer service/support is really quick and helpful. they helped get me set up and organized super easily! Definitely recommended! Check it out on our site to see it in action www.tntprinthouse.com
Best part about Lumise is the support. Every program has its limitations but works well as intended.
Moving over to Lumise from another product customizer. I would definitely recommend using this app. The product customizer is super easy to use on the back end. On the front end it looks really professional and clean. At first I had trouble installing the code onto my shopify theme however I was helped by customer support (Jade) on the spot! Jade was able to install the code for me in a few minutes. Overall I am very satisfied with the customer service and quality that Lumise offers!
I am a few days into using this customization app and have been extremely happy. I have literally tried almost every customization / personalization app and Lumise was the only one that met my needs. I have a text heavy customization product and the text editor in their customizer app is better than anything I have seen. On top of that their support is outstanding available when you need them. Jade in support specifically was able to figure out the problems I was having as well as do some UI customizations over chat! She couldn't have been more helpful and knowledgeable. Lastly, the Lumise mobile experience is very, very good. It's the easiest mobile customization product I have used in terms of text editing / transforming and I know my customers will end up checking out rather than giving up.
Great app the features are simple and easy to use, what I like most is the excellent customer service from the staff. They are willing to help you at any hour of the day. Would strongly recommend this app to anyone looking for a customizer for their products
This app can meet my needs and the support from lumise team is so greatful and helpful. But it would be better if it can be upgraded regularly
Lumise POD has met all of our requirements for creating custom options for our customers. The support has been excellent, Jade was able to tweak our designer options and pointed me in the right direction for how to learn how to make changes. I learned a lot just in the short time Jade was helping me!
Awesome!! Great Help! We needed customization to compete with other companies and we gained this with Luminase! Thank you!
This App is seriously powerful, it's the prefect addition to our custom products. The support has been phenomenal, nothing has been too much trouble,Helen has worked through many slight changes to make the app suit our needs. Stop looking for the best custom design app, you have found it!
