WEAT EU
Germany
Reviews (2)
We installed this app for Black Friday and had some issues with it due to our Theme. Challi was amazing and provided super quick and immediate support and found the trouble that the theme was causing super quickly. Thank you so much!
Developer reply ·
Thank you so much for the review. So glad that Challi was able to provide you with quick support. Wishing you a successful Black Friday and Cyber Monday!
The app itself seems nice and the functionalities are well thought of. Good job on the developers side. However, the customer service is absolutely embarassing. I asked two questions about bugs that were happening after the installations, the next day I received an answer that was just telling me to check again. I have never received an answer from support that showed so much desinterest, especially with a new potential customer. Shame on calling that an actualy support. If this is what you get during trial period, what on earth would it be like when you already are paying?
Developer reply ·
Hello, Thank you for leaving your feedback for us. We are really sorry that you were disappointed in our customer service. We asked you to check the settings because such kind of issues are mostly caused by an incorrect configuration of the settings in the app. We have sent you a detailed reply about the issues you mentioned in the current email thread. We will be glad to receive your response to our message. All the best, Searchanise team
