Outshine Gaming

Need to be able to customise things abit. CSS would be nice but adding a logo/image into the chat header would be great too.

UPDATE 16/09/2025: App Support are really great, second time now they sorted something very quickly. They reached out and resolved my original issue I reported. I do think the pricing is still abit much though.

Overall, the app is OK. Allows you to fully customise your messaging and also target specific locations, even specific zip codes (important for multi-language stores) and also specific collections/products etc too. After some work, we've got everything set-up and it looks pretty good, and should help with conversion. A few things to improve which would make things better:- 1. The general UI/UX inside the apps dashboard is really not user friendly. Very clunky and it just doesn't feel polished. Little things such as every word beginning with a capital letter, or icons not having a transparent background meaning it's fiddly when changing background colours of the widget. 2. Preview bar can be quite buggy and the messaging actually on your store can sometimes be different. An example is extra spaces put in places where on the app they dont exist. Frustrating. 3. Would be great if they could support multi-language better. I believe the "Advanced settings" such as showing message on Cart/Checkout/Thank You Page will only show in your store's default language. Overall - the app is OK - you guys just need to focus on polishing things up, and it would be better.

UPDATE 08/08/2024 Loox app has suddenly stopped working. Support are not helpful in the slighest saying that it is my theme which is the issue however Loox has been running on this version of my theme for years now.

Great app, has increased our cross selling noticeably! More importantly the support team are very responsive and happy to help with things that my be outside the scope of the app i.e. custom coding certain messaging in differnent languages. Another great experience today 7/8/2024 - Veena in support was amazing, and very patient

UPDATED: Emailed as requested and still nothing, rogue app which messes with your theme layout. Shocking experience. Before actually making this app live on our site - I want to make sure it can do what I need it to do. So I reach out to support. This was in May - still no response 2 months later. If this is the service you are delivering then you're never going to be a success.

These guys know what they're doing, and also have great customer support! The app's UI is great, and makes designing and implementing the widgets stress free and easy. Fully compatible with Shopify 2.0 and utilises "app embed" which makes life alot easier, especially for multi-language stores. The only downside I would say is that there is a bit lacking in terms of design, but they have assured me they are already working on suggestions I made. I also understand that the more they open it up for others to play about with, it can potentially negate the hard work they have put into making their app/widgets universally very pleasing from a UI/UX perspective. Keep up the good work peeps

These guys know what they're doing, and also have great customer support! The app's UI is great, and makes designing and implementing the widgets stress free and easy. Fully compatible with Shopify 2.0 and utilises "app embed" which makes life alot easier, especially for multi-language stores. The only downside I would say is that there is a bit lacking in terms of design, but they have assured me they are already working on suggestions I made. I also understand that the more they open it up for others to play about with, it can potentially negate the hard work they have put into making their app/widgets universally very pleasing from a UI/UX perspective. Keep up the good work peeps

So far, terrible. 0 Onboarding. Just a "Take a look at our guides and ask questions in the community". Erm... that isn't really what I'm paying $110 a month for... I expected someone to guide me through the process of getting things set up and ready to go. I'm not expecting someone to create anything at all, pop-ups, flows, lists. I am literally asking for the basics... UPDATE: So after numerous requests and questions to support. They either don't want to help - or they just give you a standard link to a support guide. Do you honestly not think I tried that already??

Working well so far, and has allowed us to translate to 2 more languages and we are now running campaigns and driving sales from these new languages. I just would like to know how we can add more than 2 languages. If it is paid for then that is fine... just currently the only option is to do this manually. I really hope they push more popular apps to integrate with this app too. Shopify Inbox would be nice too. All shopify apps should be able to work effortlessly with one another.

Alot better than the standard information Shopify gives you. Needed to find out specific data for all sales within a particular region. Spoke with support, and had all the relevant data within minutes!

App does exactly what it says. Had a view questions and also wanted to tweak the look of the app slightly, and the support team were very good in helping me achieve the look I wanted