Ashley Lozano Jewelry
United States
Reviews (2)
When I say that Vela's new features nearly made me cry tears of joy, it is NOT an exaggeration. Being a one woman show, I have literally hundreds of items that just never get listed, or take a year or more to list. When I would sit down previously and list my item in Etsy and then in Shopify it would take me an hour plus for each item, so I would rarely take the time out to do so as I needed to be in the studio making jewerly instead. With Vela Create and Vela Profiles it takes me MINUTES to list something new. I can pop up a few listings easily on my laptop while I watch tv with the family instead of taking a whole day out to try to get new items up or just never listing them and losing the chance at revenue. I've used vela on and off for years and it's always been handy, but Create and Profiles are an absolute game changer. Another huge plus is Vela serving as a workaround to Etsy not allowing roles or assistants to access our shop if they are not at your IP address. I recently hired a virtual assistant in another country and she can log into Vela to help with my Etsy without the risk of Etsy shutting me down. Vela is an absolutely necessary tool for your toolbox if you want to streamline your business and spend your time where it counts.
I installed this app and at first loved it... I emailed a couple of times to try to get assistance with a feature and never heard back. A few days later, the app BROKE my store. Every item in my store was showing "out of stock". I had to reach out to my tech guy for emergency services (250.00) and the issue was this apps code. It even had links to other stores in it. He deleted it and repaired my store. When he deleted it, he left "broke my store" as the comment for why we were deleting. Still no answer to my other emails, but what do you know I received a pretty fast response to this. I explained everything and they asked me to INSTALL IT AGAIN so they can see what is going wrong and fix their code. No thanks.
Developer reply ·
Hello Ashley Lozano, We are sorry to hear that you have had such a negative experience. Our team is dedicated to providing excellent customer service, and we strive for 100% satisfaction with every appointment. We would like the opportunity to rectify this situation and help make it right for you. Please contact the support team at help.setubridgeapps@gmail.com so that one of our representatives can discuss your concerns in more detail. Thanks & Regards, SetuBridge Team