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Woof Cultr

United States

Reviews (3)

★★★★★
Shopify

Takes a little figuring out and getting used to. The videos and help though are great, it's super easy to figure out how to setup and connect it to your store. From the day we started support has been stellar in getting on top of any issues I have as soon as I submit a form. The follow up in making sure my problems do get solved is equally great. This company is very hands on when it comes to making sure things work for your store and honestly it just continues to improve as they grow. I'm glad we tried it out when we did and haven't looked back since. All the factors for what I was looking for in adding customization for customers to my online store brought me here and the excellent customer service and support is what keeps me using this app because I know I probably would not get this level of help elsewhere. 10/10.

Developer reply ·

Thank you so much for this thoughtful and detailed review! We’re so happy to read that Customily has met your expectations. It’s especially rewarding to know that our team has made a real difference in your experience, and we truly appreciate your kind words about our hands-on approach. Your feedback inspires us to keep improving and growing, and we’re so glad you gave us a try. Thanks for being part of the Customily family... 10/10 right back at you! 💜😉

on Customily Product Personalizer · 4 months using the app
★★★★★
Shopify

I have been using Printful since I opened my online store in 2019 and while I have tested out other POD companies (CustomCat, Gooten, etc) - Printful is by far the absolute best in every instance. Customer service is outstanding - always quick to respond or help, their resources are super helpful when knowing what information to provide my customers with so to cause as little error or confusion as possible. Though rare, if there is a quality or printing error - Printful has found a quick solution each time. Of course I would like to see some better options but that comes with time and growth! Since I have been using their services for almost 4 years now...it's been great to see them really listen to customers feedback and concerns, turn around and apply them while just improving even more! I never feel like I'm not aware of new policies/shipping delays or holiday prep because Printful always keeps me in the loop. I am a very big Printful fan and will continue to use their services -- if you're on the fence, go with Printful, you will not regret it. I truly do not think I would be able to run my business successfully if it wasn't for Printful and how helpful they have been from the very beginning.

on Printful: Print on Demand · Over 3 years using the app
★★★★★
Shopify

Awful customer service with little to no follow up majority of the time. Had to disable multiple products (tumblers and fanny packs) due to way too many quality control issues -- wrong products from other stores arriving to my customers, fanny packs arriving with the zipper sewn into the seams, items arriving with zippers sticking or strings hanging, prints not aligning properly and tumblers arriving without lids CONSTANTLY. Bottom line, if you're looking for quality products - do not use Gooten, I'm honestly going to remove the app and my account.

Developer reply ·

We deeply apologize for your less than satisfactory experience. We hear your concerns, and will pass all feedback along to our team. We would also love a chance to discuss these issues with you further, and investigate a bit more on the order issues and lack of communication. Please reach out to us with more info if you would like, so we can connect you with the right member of our team and make this right. Thank you

on Gooten: Print on Demand · Over 1 year using the app