← Merchants

The Freeze Pipe

United States

Reviews (3)

★★★★★
Shopify

Excellent app. Mr. Nikita does an incredible job with support as well!

on XCloud Search & Product Filter · Over 4 years using the app
★★★★★
Shopify

83% of people have been adding Shiptection to our site. Easy alternative to Route. I’d rather control my destiny then outsource it to others...

★★★★★
Shopify

This is not a good app. It's a constant "give us more money" scam as most features are behind layers of paywalls. As soon as you hit your monthly limit of review requests you get asked to upgrade every 30 seconds. Everything about the "creating banners" feature is broken. It constantly makes you re-do your work and still messes stuff up. Support says they are aware of the issue and doesn't fix anything. Not sure how they got such a high rating, I would look elsewhere.

Developer reply ·

Thank you for your feedback. You're actually on the Business plan that allows you to request reviews from up to 1,500 orders monthly, and it's higher compared to comparable apps available. It seems you've reached the sending limit on the Business plan and therefore it's showing a modal that encourages you to upgrade the account to continue sending the remaining review request emails, or you can also simply wait for the monthly reset which happens on 1st of every month. Regarding the Smart Banners, it's recommended that you use Google Chrome to create the banners. Our support team will reach out to you directly to ensure that your issue gets resolved swiftly. Thank you!

on Stamped Reviews & Loyalty · 4 months using the app