Prince of Scots
United States
Reviews (9)
Keeping Website clean of nefarious traffic
Horrible Customer Service! We have been running very good shopping campaigns since 2018. Come The end of May 2021 something in Google changed and adds stop running with success and cost skyrocketed. We were getting 500% return on ad spend and now it is one to one. We have reached out to Google from 2 months and the support or underwhelming. We even got disconnected on Phone call and they never attempted to call back. The shopping campaigns are automated and we have accepted/acted upon every recommendation from Google. Support is non existent. We should have learned our lesson after building Google Shopping Site and Google discontinued the efforts.
Developer reply ·
Hello, Jack here from Shopify. Thanks for taking the time to submit your feedback. Our app allows you to link your products to Google and run Shopping ads. Any changes to the ads performance would be the because of Google. I'm going to follow up with you over email to open up the lines of communication and see if we can address some of the issues you were having. Jack | Shopify
Horrible Support! The App will not work and when screen shots are sent, the team is not helpful and somewhat arrogant. We have had 3 different support associates and too many emails asking for the same information. We cannot fix the errors in Shopify.
Developer reply ·
Thank for your feedback! We're sorry to hear that you're not having a great experience with our app and support. We continue to strive to improve our products and would love to get your feedback to better the experience. We will have someone from our team reach out to you directly. In the meantime, please don't hesitate to reach out to us directly if you should have any additional questions at msftadsappsupport@microsoft.com.
We thought engaging with Pinterest would have been beneficial to growing sales. Little did we know...but Pinterest was collecting all our customers emails addresses in the process. Our mistake as we assumed Pinterest be product and pin driven. Support and Pinterest ads were claiming our data was their data and doubling counting Google Ads as Pinterest Ads. The analytics in Pinterest and Shopify also did not match. Our biggest disappointment was the data harvesting.
The plan renews itself every month and breaks the links to shipping settings which unpublished every listing. Many issues with Tech Support. Swati is not a real person but AI...the image is AI. When there were issues, IT would send you down rabbit holes researching errors which did not exist. We had to explain the errors and why they were occurring. Why does the app not notify when the links are broken...and which happens frequently which require complete reset of shipping settings which then requires feed to repopulate. After giving access to Google Account, added an additional third party email without our notice or approval. DO NOT USE THIS APP!
Developer reply ·
Dear PrinceofScots, The plan renews every month because its a monthly recurring plan that you chose, and you know that, but renewing plan has got nothing to do with any shipping settings. Shipping settings are broken because you used multiple apps for Google, which is not recommended and was told to you multiple times. You called our team member an AI, which is a totally an irrelevant term as you yourself have took taken their help on multiple occasions and it does not look professional on your end, and our member Swati has assisted hundreds of sellers so they are not an AI. Your third party email refers to merchant centre access which you yourself gave, and most sellers do, so how can we add something until you yourself give access. And its the same email that you gave access to. Please reach out to us for any clarifications, we will be happy to assist you. Thanks, Team CedCommerce.
Great Tool and Speed. We needed additional details in our dowloaded files. The customer support was outstanding and provided what was needed in under 24 hours!
Check the Recent Reviews and not the Overall Review Score for current capabilities. Very disappointing and a waste of time. After months of working with InXpress relationship turned out to be a big dude. The goal was to grow our international business with promises of great savings. The actual DHL Shipping Cost were 33% to 50% higher impacting customer experiences and was disruptive to our business. The sales staff was very aggressive to provide logistic service where cargo shipments were considered. InXpress was an option for cargo shipping solution with UK contact and shipping was even worse. First we worked on air cost of small bulk shipments which seemed to go well until boxes began arriving mangled. Bulk shipments were even worse where boxes were missing and damaged with missing units which took months to get reimbursed for lost shipments. The straw that broke the camels back came when freight was passed off to freight forwarder where the UK and US office refused to work together and clear the goods, shipped the goods to Chicago when our warehouse is outside of Pittsburgh and added $1000+ to shipment cost. The US office claimed they did not work with accounts which were not regular accounts where the UK office claimed this was a regular account but regular accounts might be different by franchise. WHAT? The response is not reflective of a global logistics provider. We reached out to the company to speak to CEO or Senior Executive and were told by our contact person she was his daughter and it is what it is..... InXpress is not a wise choice for e-commerce or any shipping solution. Inefficient from start to finish!
The App does not show up as planned and then offers double discounts in the shopping cart. Reached out for support and they referred me to shopify. The You Tube Video does not match back to the apps functionality.
Developer reply ·
We're very sorry to hear that you've run into an issue with our app, and we would really like to look into this further for you. Whenever convenient for you, please respond to our email and let us know when we can connect with you over the phone in order to solve this issue. Again, we are very sorry for any inconvenience this has caused and would like to fix the issue immediately.
We have paid plan and used the app to optimize photos and opted to use the Daily Updater. Who knew the Daily update of the same image counted twice to monthly limits. Right after we did optimization, we hoped to see improvement in Google Ad performance, but website hits went down....Time will tell, but first pass does not look positive. Shopify already adds text to images so not sure there is that much more value.
