Angel Alchemy
United States
Reviews (4)
so far so good havent had a chance to test it yet
Developer reply ·
Hi Angel Alchemy, Thank you for your 5-star review! We're happy to hear things are going well so far. We hope you enjoy using the app, and if you ever have any questions, we're here to help. All the best!
Omnisend's accountability and customer service is lost to me as of recent, as trying to update my name servers led to another user taking over my account. Despite being repeatedly told that they would resolve the issue within 24-48 hours, I have not received any assistance in 6 days, preventing me from sending critical emails and impacting my livelihood. Unfortunately, tech support has been unhelpful and failed to follow up on their promises. Omnisend used to provide excellent service, but currently, I am left without a solution.
Developer reply ·
Hello there! We sincerely apologize for any inconvenience you've experienced with Omnisend and greatly appreciate your patience during this challenging time. We understand the critical nature of your situation and regret that you've had to navigate through such a circumstance. We want to clarify that the 24-48 hour timeframe is an estimated response time for our Tech Support team to provide insights, ask additional questions, or offer solutions. Please note that the resolution time may vary based on the complexity of the issue. Despite this, we are committed to addressing inquiries promptly and regret any confusion surrounding this matter. It's crucial to emphasize that the domain records authentication issue is unrelated to another user taking over your account. We value your patience and cooperation in swiftly resolving this matter. We're pleased to see that our support team guided you through steps to address the issue of another user taking over your account. We're also delighted to confirm that your domain records issue and concerns about excessive contacts have been successfully resolved! Your feedback is highly valuable to us, and we take it seriously. We are actively working to enhance our communication and support processes to prevent similar issues in the future. Once again, we apologize for any inconvenience caused and sincerely appreciate your understanding. If you have any further concerns or require additional assistance, please don't hesitate to reach out to our support team. We are available 24/7 and can be reached via In-app chat or email at support@omnisend.com. Thank you for bringing this to our attention!
It took a few days to get set up right, but just message Shirley the app developer and she will get you going. It does not copy over videos, and you have to add sku's to the products you want to sync. You also have to manually upload any new listings- it does not auto-update based on a collection unfortuately. Etsy only accepts tags with 20 characters, so do not select "copy tags" -you will need to make different tags for etsy, and have flat rate (not calculated) shipping selected for the import, then you can change it back... Im hopeful that this will be worth it because etsy and google search have a good thing going.
Developer reply ·
Thank you very much for your feedback. You are correct , our app syncs quantities based on SKUs. SKU is the identifier of listings and variations, hence we sync based on matching SKUs. Regarding tags - Etsy and Shopify have different requirements . Etsy allows up to 13 tags and each tag can contain up to 20 characters. You can either adjust the tags based on Etsy limitations or create different tags for Etsy. Many times it's best to create different tags for Shopify and Etsy for SEO purposes. You can export collection using our export listings wizard. Happy to assist you any time with any questions. Best, Shirly.
Soil was so helpful getting me going. I think this app will make my life much easier and I'm excited to start using it
