Personal Projector
United Kingdom
Reviews (4)
Had a few issues with the app which keept sending Spam emails with "e" in and then counts them as part of the monthly quota. Got support from Zigpoll who have gone above and beyond to fix this issue and help with other issues we didnt know we had.
One of the most OVER PRICED UNFAIR CHARGING MODELS of all the apps we have on Shopify (which is saying something). Having used this app for quite some time now to create bundles for products its pricing is very unfair as it charges based on all the sales you do across your entire site. So even if the sale is not from a bundle the app still takes a commission. Maybe 1% of our sales come from a bundle but they benefit from 99% commission on top of the fixed fee. The pricing model needs changing if this app is to beat the competition. UPDATE: Thanks for the reply but my point is that this app is not fair as its charging for ALL sales not BUNDLE sales. The App deals with bundle sales not all sales so it should charge only for Bundle sales it makes not all the sales when that is only 1% or less. You are taking commission where none should be due but your reply seems to gloss over that key point. UPDATE: March 2023 - Shopify are bringing their own FREE version of this app out so need to get caught in the trap of expensive apps like this. We were offered a flat rate of $19 for unlimited orders but this app is still too overpriced if its not actually selling many items via the app and for many there will be no longer any need to use this app in the future once Shopify launches its imminent bundle app
Developer reply ·
we appreciate you sharing your experience with us. Our Pricing is based on the Sales Volume of the store, it depends on the simple logic that small stores pay small or even $0, and big stores pay big. so merchants with 60 orders per month need to be billed $9.99 per month, and those who are having 100,000 orders per month need to be billed $249.99 per month, and this can vary each month. That's the reason you need to accept the maximum possible amount. It doesn't mean you will be charged the maximum amount every month. You will only be charged based on the orders of your store. Hope you can understand. In case of further queries please contact us at support@helixo.co or via our in-app chat. We are always happy to help you. - Tinu, Customer Support Advocate.
Not had a chance to fully review this product as yet but so far so good. Surprising Shopify dont offer a backup service built in. Can do a forced back up at any time and it can be exported and imported back into the the app.
Developer reply ·
Thank you so much for your time and participation! The opinion of our clients is essential to us. Please don't hesitate to contact us if you need some help or have questions!
UPDATE: Got great service from Jasmine and Fennic May 2022. Needed an invoice template editing and they suggested a develpper needed to do it which is usually code for this is going to take forever, however i was pleasantly surprised to see it done in 30 mins. ORIGANAL REVIEW Shopify invoices are far too basic for an ecommerce system and do not deal well with Taxes. This app is brilliant and the service is exceptional compared to many of the other apps we used these guys go the extra mile for you and respond in very rapid time. Most impressed. Wish all apps were like this one.
