Impact Mouthguards
United States
Reviews (4)
We have used Intuitive Shipping for a few years now and have needed help 3 times. Each time our issue has been greeted in a very timely manner and resolved quickly. The Intuitive team has always seemed eager to help and we truly appreciate that!
Developer reply ·
Thank you so much for these kind words about Intuitive Shipping and our support team. We really apprecate it! It's great to hear that your experience with Intuitive Shipping has been a smooth one over the past few years and that when you did need help, things were taken care of promptly and effectively. We look forward to working with you for many more years to come, and we do hope you'll reach out again should the need arise. Best regards, Ron Anderson Customer Experience Manager
Just started setting up my account and everything is pretty straight forward!
***UPDATE*** 07/11/20 - Thank you for attempting to fix the issue. However, GoAffPro is now no longer communicating with Klaviyo at all - nothing. How do we resolve this? Quickly? We have emailed the address you provided with no response - our email was sent to you on 07/10/20 @ 3PM EST. To resolve please email Frank@ImpactMouthguards.com directly so we can move forward. We had such high hopes for this app but have become quite disappointed. Review after review speaks of how good customer service is and after repeated attempts to get help there has been NO response. The issue we are having is this - GoAFFPro is not playing nice with Klaviyo. Plainly speaking the integration does not work properly and bits of information are lost in the transfer. This is Particularly true with respect to telephone numbers. If we could get some assistance on this we would certainly consider updating this review but at the moment we are terribly dissatisfied.
Developer reply ·
Hi CTO of Goaffpro here, I am not sure, but I was unable to find any ticket number from your store ID. If you can send me the ticket ID at admin@goaffpro.com, I will be able to look at it thoroughly. I did take a look at the phone number sync issue on your account and it should be fixed now. Klaviyo permits email and phone_number as standard sync items and you should be able to see the phone number information in your klaviyo profiles. Rest of the profile information would be in the extra information tags. Hoping to hear from you at admin@goaffpro.com, so I can resolve this issue personally Thanks and Regards
Its just been a few days of using the app but we are excited by the results. Reports are easy to generate and digest. Even better, when we could not figure something out , the help has been lightning quick.
