Yoga Hero
Singapore
Reviews (5)
Support here is the worst. We are trying to connect to Klaviyo our other shop for another country and have contacted Klaviyo at least 10 times since 2 weeks. All we get are generic replies and it seems nobody is reading our mails or helping us!!! The problem is this app haa a bug. After we try to connect another user it sends a link that is already expired the mment we click on it to confirm. Last week we waited 5 days to get another generic reply and see no interest in them actually checking the problem and helping us. This is the worst support we have experienced here on Shopify!
Developer reply ·
Thanks for reaching out, we certainly want you to have a good experience with support. The team should be reaching out directly soon if they haven't already.
I just installed the app last night, but so far it's been great! And their support as well - thanks Matty! Exactly what we needed for our shop and the price is good as well. Good job!
Developer reply ·
We're so happy you are getting what you needed with Yeps :) Thanks for the kind review!
I would like to remove the code from our shop (not only disable, but REMOVE) and have contacted the support last week, to help with removal. Until today, nobody bothered to reply!!! I remembered today because Shopify sent an email how the support went. The worst customer service ever, don't expect to hear from them if ever need them. 1 star for ignoring your customers!
Developer reply ·
Hi, I replied to your email a few hours after received it. I think you did not received my email. Please send to hi@xopify.com, I'll reply back (Maybe you will get it this time). About the code: It will be removed from your store if you remove it from the app. Or just uninstall the app.
Ines helped us install the feed to our page - so grateful for this! Love the app and it's really affordable!
Developer reply ·
Hi Yoga Hero, thank you so much for your kind review! We are glad that you enjoyed the experience with our Support Team and that you are happy with the Instafeed app 👍
There's a bug where we can't change the text under the products informing the customer when the product is available again. Reached out to support and nobody replied! If this isn't fixed, the app is not really helpful as it causes major confusion.
