Red Bird Coffee

Great customer service

Very disappointing service and very little support. We responded to the email introducing Teelaunch and stated we would like to use it and didn't hear from anyone for nearly a month...and they are the ones who wrote to us first! We had to follow up our own request to hear from someone. Once we got the app installed and prepared to post products, we realized there is no product information other than color. We both wrote and called trying to find out about fit and fabric weight/materials, and have hear from no one for almost two weeks now.

Shipping Easy was a perfect service for many months, then in the last 4 weeks they seem to have fallen apart. After an overnight "update" our templates were corrupted, our logo was distorted, some information went missing from out packing lists, and every time they try to fix it something else goes wrong. It's been buggy for 4 weeks now, and even with repeated calls and hours on the phone with their support people, they can't seem to fix the system. Lately they have been failing to update our Shopify store when orders ship, and on the packing lists we see "Liquid Error: wrong number of arguments (1 for 2)" which is ridiculous. We're getting ready to swtich...we can't put up with this anymore.