Pure n' Bio
France
Reviews (8)
very complicated to use, zero support , they never answer you !! ok a NEW UPDATE to this review !! so not only they replied to my email weeks after i sent the email , now they are saying they sent multiple emails and thats not true ,,, i am not a person who usually leave bad reviews but some respect to us and for our time !!!
Developer reply ·
Hi there, We’re sorry to hear about your experience. However, our records show that we reached out to you multiple times via email but never received your reply. Without your response, we weren’t able to assist further. We’d love another chance to support you. Please reinstall the app and respond to our follow-up email so our team can help you step by step and resolve any issues quickly. Regards, GLC Team
do not recommend at allllll! it makes your store look very weird and apparenlty it steals all your data as well very fishy app!! don get fooled by the high reviews
the app seems working all fine, the support is amazing
IF POSSIBLE TO LEAVE THEM -1000000 STAR I WOULDNT MIND A COMPLETE MESSED UP TEAM AND PEOPLE they asked to have access to my store to fix their app , they gave themselves the permission to delete my professional translation and keep my website with no translation, and then using their lousy app for a very extremely weird translation that has no meaning what so ever!!!! THEY DELETED DATA FROM MY WEBSITE , I reported them to shopify , these people should not be trusted after i faced them with what they have done ,they stopped answering me and they just ignored all my emails I CAN NOT BELEIVE THAT APPS LIKE THESE ARE ALLOWED ON SHOPIFY !! they should be completely banned from shopify !!!!
Developer reply ·
Hi there, We sincerely apologize for the inconvenience caused and understand your frustration. After thoroughly investigating the issue, here's what happened: 1. Our technical team, as per your request, worked to exclude certain elements like brand names and product vendors from being translated. 2. However, there was a misunderstanding while reviewing the video you provided. The team mistakenly believed you wanted to keep the entire menu untranslated by AI automatically. 3. In attempting to implement this, they removed existing content, which should have been confirmed with you beforehand. We acknowledge this mistake, and we deeply regret the impact it had on your website. Rest assured, this has been a valuable lesson for our entire team. While this was unintentional, we understand the severity of the issue and are committed to doing better in the future. Once again, we apologize and appreciate your understanding.
sending multiple emails for some questions NO REPLY WHAT SO EVER!! We truly value your feedback and are sorry for the inconvenience. After checking our records, we received your email on Oct 1 and responded on Oct 2, but there may have been a communication issue—could you check your spam or junk folder? We’ve also re-forwarded the response email to you, so please confirm if you’ve received it. Feel free to contact us directly at official@treeland.app, and we’ll assist you promptly.
very professional super fast customer service and very very cooperative!! i wish all apps react the same way , our journey would be much easier thank you
Developer reply ·
Thank you for your review! It is always a pleasure to assist our valuable customers! 🫡 Zydrunas
excellent service and customer care easy to use app
