Forbidden13
United Kingdom
Reviews (6)
love it!!
Developer reply ·
We love hearing that! 💖 Thanks so much for sharing your excitement and for your support.
Asked the chat how to do something, he said i needed to buy the pro plan to do it, so i purchase the pro plan then the next person that joined the chat said i can't do it and i need to pay 10x more! NO NO NO! lost a customer.
Developer reply ·
UPDATED on 6 Nov 2025 Hi, this is Thomas, co-founder of Joy Loyalty. I wanted to reach out personally to share an update and a sincere apology. We’ve recently improved how VIP tiers can grant exclusive access to specific collections or products. Earlier, our team gave you incorrect guidance — that was our mistake, and I take full responsibility. Since then, we’ve retrained our staff and built a solution that better fits your use case. Please watch my short message here: https://go.screenpal.com/watch/cTX127nFxBu This message isn’t about selling or promoting anything. It’s simply about doing what’s right. Our brand stands for integrity, transparency, and continuous improvement, and I wanted to be upfront with you about that. If we can continue working together after this, it would mean a lot. If not, I completely understand — but I hope you’ll see that we’ve acted with sincerity. Best regards, Thomas Nguyen Co-founder, Joy Loyalty ---- Previous response ---- Hi Forbidden13 Team, We are truly sorry for the confusion you experienced. There was a miscommunication from our support team regarding the plan requirements, and we sincerely apologize for the frustration this caused. Your feedback is very important to us, and we are already reviewing this case internally to prevent it from happening again. We truly value your trust and hope you might reconsider, giving us a second chance to support you properly. If you are open to it, please reach out via the in-app chat so we can carefully review your case and ensure you get the right setup without confusion. Thank you again for bringing this to our attention. Best regards, Joy Support Team
Brilliant! loads of support when needed
Developer reply ·
Hello Forbidden13, Thank you so much for taking the time to leave us such a wonderful 5-star review! If you ever need any assistance or have any questions, please don't hesitate to reach out to us. You can chat with us directly through our website or email us at help@bonloyalty.com. We're here to help in any way we can!
wicked
Developer reply ·
Thank you for rating us 💜!
Super fast response to my question, even at 1:30 a.m.! Brilliant customer service and the product is amazing, no wonder they have nearly 30k 5* reviews! :D
Perfect service, amazing app! i had a few problems and the women on the chat sorted them out in a few moments no questions asked :)
Developer reply ·
Hi Tom, My name's Charles from Ali Reviews - Product Reviews Customer Support Team. We really appreciate your feedback and comment about your experience when using The New Ali Review. Also, I would be more than happy if you spend your precious time to visit our website at https://alireviews.io/ where you will be kept updated for the latest news not only for general information but also updated functions, from that you can use our app effectively. If you need any further assistance, please let us know via our 24/7 live chat or email us at support@fireapps.io Regards, Charles Ali Reviews - Product Reviews Support Team
